It takes longer than expected for recipients to receive an e-mail message in Exchange Server 2003 (902345)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

Consider the following scenario. You create an e-mail message in Microsoft Outlook. You insert a large distribution list in the To box, in the Cc box, and in the Bcc box. You then expand the distribution list in all the boxes. Then, you send the e-mail message. In this scenario, it takes longer than expected for the recipients to receive the e-mail message.

CAUSE

This problem occurs when some of the users, the contacts, or the groups that are in the large distribution list have their legacyExchangeDN attributes set to ADCDisabledMail. If you disable the mailbox for one of the following items, the legacyExchangeDN attribute of the mailbox is set to ADCDisabledMail:
  • a user
  • a contact
  • a group

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size    File name
   ------------------------------------------------------
   23-Aug-2005  23:09  6.5.7233.44   463,360  Phatcat.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbexchDIRECTORY kbfix kbBug kbExchange2003preSP2fix kbpubtypekc KB902345 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.