A rule to copy a message from the Inbox folder to a subfolder does not work after you register a synchronous store event sink in Exchange Server 2003 (902339)

SYMPTOMS

After you register a synchronous store event sink on the Inbox folder, a rule to copy a message from the Inbox folder to a subfolder does not work.

This problem occurs if the following conditions are true:

You registered a synchronous store event sink on the Inbox folder to modify the subject of new incoming messages.
You configured a rule that moves a copy of a message to a subfolder if the message meets a certain condition. For example, the rule might move a copy of the message to a subfolder if your name is in the To line or in the Cc line of that message.

When these conditions are true, the synchronous store event sink runs successfully. However, the rule to copy the message to a subfolder does not work. This problem only occurs if you create a rule to copy the messages that meet the condition. This problem does not occur if you create a rule to move these messages.

Additionally, all the following events are logged in the Application log.

Event 1033

Event Type: Warning
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1033
Description: The rule (# Rule Name #) with sequence number 10 is being ignored because it is disabled. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1037

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1037
Description: Triggering the rule ( rule ) with sequence number 11. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1040

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1040
Description: The rule ( rule ) with sequence number 11 is being disabled due to errors encountered while applying the rule. The distinguished name of the owning mailbox is ---. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1042

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1042
Description: Attempting to perform action 0 in rule ID 1-3C02. The type of action is Copy.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all other dependent services will be restarted when you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version         Size       File name
--------------------------------------------------------------
06-Aug-2005  01:53  6.5.7233.41     3,270,144  Mdbmsg.dll       
06-Aug-2005  02:27  6.5.7233.41     5,177,344  Store.exe

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates