You may experience multiple 0x800CCC13 errors when you run a Direct Mailer service against a local SMTP server by using sockets in Commerce Server 2002 (901270)


The information in this article applies to:

  • Microsoft Commerce Server 2002
  • Microsoft Commerce Server 2000

SYMPTOMS

In Microsoft Commerce Server 2002, when you run a Direct Mailer service against a local SMTP server by using sockets, you may experience multiple 0x800CCC13 errors.

Note A 0x800CCC13 error means that the server response was not available.

CAUSE

This problem occurs because of a synchronization issue between the SMTP client and the SMTP server. You experience this problem only when the SMTP client and the SMTP server are located on the same computer. The SMPT client is the Direct Mailer service.

A marketing campaign may cause the Direct Mailer service to try to send many messages at the same time. Depending on the configuration, the Direct Mailer service will use multiple concurrent sockets.

You may experience an error on the server side when no more free sockets are available. Then, you may experience multiple 0x800CCC13 errors on the client side.

RESOLUTION

To resolve this problem, we recommend that you use direct drop directories to send messages to a local SMTP server. You can specify drop directories when you configure the Direct Mailer service.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

324512 How to troubleshoot Commerce Server Direct Mailer

MORE INFORMATION

For more information, visit the following Microsoft TechNet Web site:

http://www.microsoft.com/technet/prodtechnol/comm/comm2002/maintain/perform/cs02dmlm.mspx

Modification Type:MajorLast Reviewed:7/28/2005
Keywords:kbemail kbinfo kbtshoot kbnofix kbprb KB901270 kbAudDeveloper kbAudITPRO
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