Exchange Server 2003 may incorrectly generate a NDR message when a redirect rule redirects an e-mail message (900824)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When a redirect rule that is on a recipient's mailbox redirects an e-mail message, Microsoft Exchange Server 2003 may incorrectly generate a non-delivery report (NDR) message. This behavior occurs even though the redirected e-mail message is received by the recipient. Therefore, the sender does not know that the redirected e-mail message was delivered to the intended recipient.

CAUSE

This issue may occur when the mailbox of the recipient has exceeded the maximum size limit.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1 (SP1)

Restart requirement

The Microsoft Exchange Information Store service and any dependant services are automatically stopped and then restarted when you install this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Mdbmsg.dll6.5.7233.343,261,95206-Jul-200501:54x86
Redir.aspNot Applicable3,30404-Jun-200501:56Not Applicable
Store.exe6.5.7233.345,174,27206-Jul-200502:28x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE KBHotfixServer kbfix kbBug kbExchange2003preSP2fix kbpubtypekc KB900824
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