You may receive a nonmaskable interrupt (NMI) error message when you install a new chipset driver in Windows Server 2003 (900713)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Web Edition

SYMPTOMS

When you install a new chipset driver in Microsoft Windows Server 2003, you may receive a nonmaskable interrupt (NMI) error message.

CAUSE

This problem occurs because the PCI (Peripheral Component Interconnect) bus driver (Pci.sys) does not correctly enumerate devices after the new chipset driver is installed.

RESOLUTION

To resolve this problem, apply this hotfix before you install a new chipset driver.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 with Service Pack 1 (SP1) installed.

Note The x64-based versions of Windows Server 2003 do not require this service pack.

Restart requirement

You must restart the computer after you apply this hotfix

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
   Date         Time   Version        Size    File name
   ----------------------------------------------------
   04-Jun-2005  01:21  5.2.3790.2458  74,752  Pci.sys
Windows Server 2003, x64-based versions
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   06-Jun-2005  16:48  5.2.3790.2458  114,688  Pci.sys
Windows Server 2003, Itanium-based versions
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   06-Jun-2005  16:48  5.2.3790.2458  256,000  Pci.sys

WORKAROUND

To work around this problem, disconnect any unnecessary devices before you install the new chipset driver. For example, disconnect any SCSI controllers, PCI bridges, or tape drives.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kberrmsg kbQFE kbHotfixServer KB900713 kbAudOEM
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