Description of the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package: May 23, 2005 (900628)


The information in this article applies to:

  • Microsoft Office Outlook 2003

SUMMARY

Microsoft has released the Microsoft Office Outlook 2003 post-Service Pack 1 hotfix package for Microsoft Office Outlook 2003. This article describes the following information about the hotfix package:

  • The issue that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart the computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office Outlook 2003 issue that is fixed in the Outlook 2003 post-Service Pack 1 hotfix package that is dated May 23, 2005.

The issue that the hotfix package fixes

This hotfix package also fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you use Outlook 2003, you may receive the following error message:
    The file Path_to_PST_or_OST_file is in use and could not be accessed. Close any application that is using this file, and then try again.
    Additionally, you may receive similar error messages that relate to the Offline Folder files (.ost) or to the Personal Folders files (.pst) that are being used by Outlook 2003.

    This issue occurs if the following conditions are true:
    • The computer has 2 gigabytes (GB) or more than 2 GB of RAM.
    • You reduced the maximum suggested heap size from 64 megabytes (MB) to 16 MB.
    • You open 6 to 8 large .pst files in Outlook 2003. For example, each .pst file is at least 250 MB. Or, you open 60 to 70 small .pst files in Outlook 2003.
    If you open 6 to 8 large .pst files or 60 to 70 small .pst files in Outlook 2003, Outlook 2003 will allocate virtual memory for each .pst file. As you use Outlook 2003, Outlook 2003 allocates more virtual memory for each .pst file instead of reusing existing virtual memory. Eventually, the computer runs out of virtual memory. When the computer runs out of virtual memory, issues may occur when you try to access a .pst file or an .ost file in Outlook 2003.

MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

    842532 Description of Office 2003 Service Pack 1

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed. However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to use any hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jun-2005  20:37  11.0.6508.0     4,302,584  Office2003-kb900628-enu.exe

Microsoft Windows Installer .msp file information
   Date         Time   Size       File name
   --------------------------------------------------------
   23-May-2005  17:12  3,942,912  Olkintlff.msp (full-file/administrative)
   23-May-2005  17:03    538,624  Olkintlop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Mar-2005  23:01  6.5.6981.6        727,040  Cdo.dll
   24-Jun-2004  05:08  11.0.6361.0       116,424  Contab32.dll
   27-Aug-2004  00:47  11.0.6402.0        31,944  Dumpster.dll
   27-Aug-2004  00:48  11.0.6402.0       106,696  Emablt32.dll
   22-Jan-2005  03:04  11.0.6419.0       215,240  Emsabp32.dll
   22-Apr-2005  05:33  11.0.6505.0       705,736  Emsmdb32.dll
   22-Apr-2005  05:33  11.0.6505.0       132,296  Emsui32.dll
   19-May-2004  00:54  11.0.6355.0       778,944  Mapir.dll
   19-May-2004  00:53  11.0.6355.0        30,408  Mlshext.dll
   22-Apr-2005  05:33  11.0.6505.0     1,359,560  Msmapi32.dll
   22-Apr-2005  05:33  11.0.6505.0       717,512  Mspst32.dll
   17-May-2005  14:53  11.0.6508.0       653,504  Outex.dll
   19-Apr-2005  17:10  11.0.6504.0     3,057,864  Outllibr.dll
   11-Mar-2004  22:02  11.0.6254.0       279,240  Pstprx32.dll
   22-Apr-2005  05:32  11.0.6505.0        42,696  Scanpst.exe
   22-Apr-2005  05:33  11.0.6505.0       232,648  Scnpst32.dll
   22-Apr-2005  05:33  11.0.6505.0       241,352  Scnpst64.dll

Additional notes:
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/updates/patch_o2k3.htm

REFERENCES

For more information about the terminology that Microsoft uses for software that is corrected after the software is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbMemory kbemail kbfix kbQFE kbHotfixRollup kbOffice2003preSP2fix kbpubtypekc KB900628 kbAudEndUser kbAudITPRO
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