A MOM agent generates event 25257 on a server that is running a Korean language version of Windows or the MOM service stops processing data in MOM 2005 (900333)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Operations Manager 2005 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix. The MOM service will restart after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size  File name
   ------------------------------------------------------------------------------------
   13-Jul-2005  04:33  6.0.2900.2180  3,218,680  Mom2005-rtm-kb900333-x86-ia64-enu.exe

After this hotfix is installed, the following files will have the listed attributes or later file attributes:

   Date         Time   Version             Size  File name
   ------------------------------------------------------------------------------------
   07-Jul-2005  18:22                    51,944  Eemengine.tlb
   07-Jul-2005  18:22  5.0.2749.27      899,824  Momactions.dll 
   07-Jul-2005  18:22  5.0.2749.27    1,531,120  Momdbconnector.dll 
   07-Jul-2005  18:22  5.0.2749.27    1,630,960  Momengine.dll 
   07-Jul-2005  18:22  5.0.2749.27      362,736  Momforwardingconnector.dll 
   07-Jul-2005  18:22  5.0.2749.27       61,168  Momhost.exe 
   13-Aug-2004  11:55  5.0.2749.0       179,712  Mommsgs.dll

Installation instructions

Apply this hotfix to every computer that meets one of the following conditions:

• The computer hosts a Microsoft Operations Manager 2005 Management Server.
• The computer hosts a Microsoft Operations Manager 2005 agent that was manually installed.

To apply this hotfix, follow these steps:

1. Manually apply this hotfix to every MOM 2005 server in your MOM management groups. To do this, follow these steps:
   1. Copy the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file to a local folder or to a network shared folder. If you use a network shared folder, make sure that you can access the folder from the computers that require this hotfix.
   2. Log on as an administrator to a computer that requires this hotfix.
   3. Run the MOM2005-RTM-KB900333-X86-IA64-ENU.exe file on the computer that requires the hotfix. You can run the file at a command prompt. Or, you can run the file by using Windows Explorer.
   4. Repeat steps b and c on each computer that requires this hotfix.
2. Apply this hotfix to the MOM 2005 agent component. To do this, follow these steps:
   1. Use the MOM 2005 Administrator console to apply this hotfix to MOM 2005 agents whose control level is set to Full. The MOM 2005 agents that can be automatically patched are listed in the following folder:

      Microsoft Operations Manager (ServerName)\Administration\Computers\Pending Actions

   2. Manually apply this hotfix to every MOM 2005 agent whose control level is set to None. These agents are listed in the following folder:

      Microsoft Operations Manager (ServerName)\Administration\Computers\Agent-managed Computers

   3. Apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. You can manually apply the hotfix, or you can set the MOM server to apply the hotfix. To set the MOM server to apply the hotfix, follow these steps:
      1. In the MOM Administrator console, expand Administration, expand Computers, and then click Pending Actions.
      2. Right-click the computer, and then click Approve Manual Agent Installation Now.
      3. Click the Agent-managed Computers folder.
      4. In the right pane, right-click the MOM 2005 agent, and then click Update Agent Settings.