Automated System Recovery does not restore the Windows Time service as expected after you back up a Windows Server 2003-based computer (900296)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition

SYMPTOMS

Consider the following scenario. On a Microsoft Windows Server 2003-based computer, you changed the startup type of the Windows Time service and then used Automated System Recovery to back up the system. After you used Automated System Recovery to recover the system, the Windows Time service was not restored as expected.

CAUSE

This problem occurs because the backup utility ignores the Windows Time service if the startup type of the Windows Time service is Manual or Disabled.

Note By default, the startup type for the Windows Time service is Automatic.

WORKAROUND

To work around this problem, do not modify the startup type of the Windows Time service before you use Automated System Recovery to back up the computer.

MORE INFORMATION

After you use Automated System Recovery to restore the system, you receive a warning message that states that the Windows Time service cannot start. To resolve this problem, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. Type w32tm /unregister, and then press ENTER.
  3. Type w32tm /register, and then press ENTER.
These steps will clean up incorrect Window Time service registry keys.
Modification Type:MajorLast Reviewed:6/2/2005
Keywords:kbBackup kberrmsg kbtshoot kbprb KB900296 kbAudEndUser kbAudITPRO
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