NDRs are deleted by the Microsoft Exchange Information Store service when a public folder is designated as the recipient in Exchange Server 2003 (900088)

SYMPTOMS

In Microsoft Exchange Server 2003, non-delivery reports (NDRs) are deleted by the Microsoft Exchange Information Store service (Store.exe) when a public folder is designated as the recipient.

Additionally, the following event is logged in the Application log to indicate that the NDR has been deleted:
Event Type: Error
Event Source: MSExchangeIS Public Store
Event Category: Transport Delivering
Event ID: 2028
Description: The delivery of a message sent by public folder TESTPFA8D6137940507B2FE9665C90202A1EEE00B7A6 has failed. To: TEST_USER Cc: The non-delivery report has been deleted. This behavior occurs even if you use Exchange System Manager to set the Diagnostics Logging tab to None in the following tree view:

MSExchangeIS\Public Folder\Transport Delivering

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Exchange Server 2003 post-Service Pack 2 hotfixes

File name	File version	File size	Date	Time	Platform
Exhotfixuninst.dll	6.5.7233.41	13,824	08-Aug-2005	22:02	x86
Store.exe	6.5.7650.15	5,248,512	21-Dec-2005	04:23	x86
Exhotfix.cdf	Not applicable	2,274	21-Dec-2005	06:38	Not applicable

Exchange Server 2003 post-Service Pack 1 hotfixes

File name	File version	File size	Date	Time	Platform	SP requirement
Exhotfixuninst.dll	6.5.7232.89	13,824	03-Mar-2005	21:51	x86	SP2
Mdbmsg.dll	6.5.7233.31	3,261,952	25-Jun-2005	02:29	x86	SP2
Redir.asp	Not applicable	3,304	04-Jun-2005	01:56	Not applicable	SP2
Store.exe	6.5.7233.31	5,176,832	25-Jun-2005	03:03	x86	SP2
Exhotfix.cdf	Not applicable	2,616	27-Jun-2005	19:10	Not applicable	SP2

MORE INFORMATION

After you install this hotfix, the Exchange Server 2003 server will examine the configured diagnostic logging level. However, Exchange Server 2003 logs the event ID 2028 if you use Exchange System Manager to increase the diagnostic logging level.

Event ID 2028 is logged only when you use Exchange System Manager to increase the diagnostic logging to Minimum, to Medium, or to Maximum in the following tree view: