WinLogin Support Policies (90465)

SUMMARY

This article discusses WinLogin Support Policies for Microsoft Product Support Services (PSS).

This information applies to version 1.0 of Microsoft WinLogin. For information about ordering Microsoft WinLogin, call the Microsoft Sales Information Center (MSIC) at (800) 426-9400, or mail the form supplied with the Windows Resource Kit (WRK) for the Microsoft Windows operating system version 3.1.

MORE INFORMATION

PSS Can Support Only WinLogin Administrators

Microsoft PSS can support only WinLogin setup and usage when the system administrator is calling PSS. Microsoft requires that the system administrator calls so that our engineers can work with someone who has the proper tools and passwords to work with the WinLogin installation, to preserve the WinLogin security functionality.

This policy DOES NOT affect Windows users who are running WinLogin and are having Windows usage problems.

PSS Will Not Help Break WinLogin Password Protection

Microsoft PSS engineers will not help any user, including the system administrator break the password security in WinLogin. If you have forgotten your password, please see your system administrator. If you are the system administrator and have forgotten you password, your only solution is to reinstall the WinLogin database. This will let you define a new password, but will also destroy the original database and all data it contains, including user and workstation definitions and merge rules.

PSS Will Not Help Users Disable WinLogin

In keeping with the above password security integrity, Microsoft PSS engineers cannot help customers, other than the WinLogin administrators, disable WinLogin nor do engineers tell them how to do it.

For more information about WinLogin, query on the following word in the Microsoft Knowledge Base:

WinLogin

KBCategory: kbnetwork kbdisplay kbpolicy
KBSubcategory: win31