When you click a command on the Outlook Connector menu, Outlook 2002, Outlook 2003, or MSN may stop responding (898852)


The information in this article applies to:

  • MSN
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Office Outlook Connector

SYMPTOMS

When you click a command on the Outlook Connector menu, Microsoft Outlook 2002, Microsoft Office Outlook 2003, or the MSN service may stop responding.

CAUSE

This problem occurs when Microsoft Internet Explorer is in an inconsistent state.

RESOLUTION

To resolve this problem, do the following:
  1. Close all open windows in Microsoft Internet Explorer. Then, end all processes in Internet Explorer.
  2. To end all processes in Internet Explorer, follow these steps:
    1. Right-click the Taskbar, and then click Task Manager.
    2. Click the Processes tab.
    3. Click Image Name to sort the processes.
    4. Right-click each iexplore.exe process, and then click End Process.
  3. On the Outlook Connector menu, click the command that you want.

REFERENCES

For more information about the functionality of Microsoft Office Outlook Connector, click the following article number to view the article in the Microsoft Knowledge Base:

892455 Functionality of Microsoft Office Outlook Connector

Modification Type:MajorLast Reviewed:5/9/2005
Keywords:kbtshoot kbprb KB898852 kbAudEndUser
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