FIX: You cannot burn a CD or a DVD on a computer that is running Windows Server 2003 (898544)

SYMPTOMS

On a computer that is running Microsoft Windows Server 2003, you cannot burn a CD-R, a CD-RW, a DVD-R, a DVD+R/DVD+RW, a DVD-RW or a DVD-RAM that complies with the Universal Disk Format (UDF) 1.5 file system standard. Also, you cannot burn a CD-R or a CD-RW that complies with any other revision of UDF. This problem occurs when the following conditions are true:

You start the operating system by using an entry in the Boot.ini file that contains the /PAE switch.

Note You enable Physical Address Extension (PAE) mode by adding the /PAE switch to the Boot.ini file in the root directory of the system drive.
The computer that is running Windows Server 2003 has more than 4 gigabytes (GB) of memory.

Note Windows Server 2003 does not itself support burning DVDs.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Microsoft Windows Server 2003, x86-based versions

   Date         Time   Version       Size    File name
   -----------------------------------------------------
   28-Apr-2005  03:07  5.2.3790.319  91,648  Atapi.sys
   28-Apr-2005  03:07  5.2.3790.319  26,112  Pciidex.sys

Microsoft Windows Server 2003, x86-based versions with Service Pack 1

   Date         Time   Version        Size    File name
   ------------------------------------------------------
   28-Apr-2005  01:02  5.2.3790.2431  95,744  Atapi.sys
   28-Apr-2005  01:02  5.2.3790.2431  27,136  Pciidex.sys

Microsoft Windows Server 2003, Itanium-based versions

   Date         Time   Version       Size     File name
   ------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.319  287,744  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.319   78,336  Pciidex.sys

Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.2431  309,248  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.2431   84,480  Pciidex.sys

Microsoft Windows Server 2003, x64-based versions with Service Pack 1

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.2431  148,480  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.2431   40,448  Pciidex.sys