OneNote 2003 appears pixilated when you run OneNote 2003 in a Terminal Server client (898470)


The information in this article applies to:

  • Microsoft Office OneNote 2003

SYMPTOMS

When you run Microsoft Office OneNote 2003 in a Microsoft Windows Terminal Server client, OneNote 2003 appears pixilated. The colors for the menus and for the tabs in OneNote 2003 appear to be made up of dots and crosshatches of different colors.

CAUSE

This problem occurs if the Terminal Server client display is set to use the 256-color resolution. OneNote 2003 is optimized when it uses 16 bit-color or higher resolution. Additionally, the menus and the tabs in OneNote 2003 use gradients that shade from one color to another color. Gradients cannot be displayed in the 256-color resolution because they are simulated by using dots and crosshatches of different colors and frequencies.

WORKAROUND

To work around this problem, you must increase the color resolution of the Terminal Server client program. To do this, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
  2. In the Computer box, type the computer name or the IP address of a terminal server.
  3. Click Options to expand the connection window.
  4. Click the Display tab.
  5. Click High Color (16 bit) or a higher color resolution in the Colors list.
  6. Click Connect, and then log on to the Terminal Server session.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to change the color resolution in Terminal Services, click the following article numbers to view the articles in the Microsoft Knowledge Base:

323353 How to connect to Terminal Services with a color resolution of greater than 256 colors in the Windows Server 2003 family

278502 How to connect to Terminal Services with color resolution that is greater than 256 in Windows XP



If you are using one of the following operating systems, you can download the client part of Remote Desktop:
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows Millennium (Me)
  • Microsoft Windows NT 4.0
  • Microsoft Windows 2000
To download the client part of Remote Desktop, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx

Modification Type:MinorLast Reviewed:5/17/2005
Keywords:kbPerformance kbMenu kbtshoot kbprb KB898470 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.