SYMPTOMS
Consider the following scenario. You use Windows Explorer to run the Microsoft Windows XP Format utility to reformat a removable media device such as any one of the following:
- Secure Digital (SD) card
- Compact Flash card
- ATA Flash card
- Memory Stick
- SmartMedia card
- Multimedia Card (MMC)
However, you then discover that the removable media device is no longer recognized by a digital camera or by some other electronic device.
Note This problem does not occur if you use the command-line format utility to reformat the removable media device.
RESOLUTION
To resolve this problem, install the following hotfix. This hotfix forces Windows XP to preserve the existing file system on the removable media device when you use the Windows XP Format utility to reformat the device. For example, if you reformat a device that is currently formatted as FAT, the device will be formatted as FAT. Or, if you reformat a device that is currently formatted as FAT32, the device will be formatted as FAT32.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit versions
Date Time Version Size File name
--------------------------------------------------------------
20-Aug-2004 22:01 6.0.2800.1579 82,432 Fldrclnr.dll
11-May-2005 06:48 6.0.2800.1684 8,348,672 Shell32.dll
20-Aug-2004 22:01 5.1.2600.1579 700,928 Sxs.dll
11-May-2005 00:13 5.1.2600.1684 594,432 Xpsp2res.dll
11-May-2005 06:48 6.0.2800.1684 925,184 Comctl32.dll
11-May-2005 06:28 6.0.2900.2674 8,452,096 Shell32.dll
25-Feb-2005 03:53 6.1.22.4 371,936 Updspapi.dll
Windows XP, IA-64 versions
Date Time Version Size File name Platform
--------------------------------------------------------------------
20-Aug-2004 21:52 6.0.2800.1579 130,560 Fldrclnr.dll IA-64
11-May-2005 06:48 6.0.2800.1684 14,396,928 Shell32.dll IA-64
20-Aug-2004 21:52 5.1.2600.1579 2,034,176 Sxs.dll IA-64
11-May-2005 00:27 5.1.2600.1684 593,920 Xpsp2res.dll IA-64
11-May-2005 06:48 6.0.2800.1684 2,649,088 Comctl32.dll IA-64
11-May-2005 06:48 6.0.2800.1684 925,184 Comctl32.dll x86
20-Aug-2004 22:01 6.0.2800.1579 82,432 Wfldrclnr.dll x86
11-May-2005 06:48 6.0.2800.1684 8,348,672 Wshell32.dll x86
20-Aug-2004 22:01 5.1.2600.1579 700,928 Wsxs.dll x86
11-May-2005 00:13 5.1.2600.1684 594,432 Wxpsp2res.dll x86
25-Feb-2005 03:50 6.1.22.4 639,712 Updspapi.dll IA-64
WORKAROUND
To work around this problem, use the software that was provided with the electronic device in question to reformat the removable media device. For example, if the removable media device is used with a digital camera, use the camera software to reformat the removable media device. For more information about how to do this, see the operating manual that came with your electronic device.
Warning When you reformat a device, all data on the device is lost.
Prevention
To prevent this problem, use the FAT file system to reformat the removable media device in Windows XP. To do this, follow these steps:
- Open My Computer.
- Right-click the device, and then click Format.
- In the File system box, click FAT.
Note The default setting in the File system box is FAT32.