MUI language settings may create more than one shortcut in the My Music and My Pictures folders for new users on a Windows XP-based computer (898444)

SYMPTOMS

Consider the following scenario:

You install the Dutch Multilingual User Interface Pack (MUI) on a Microsoft Windows XP Service Pack 1-based or Service Pack 2-based computer.
You set the default language in the computer for the current user profile.
You set the default user profile to Dutch.
You create a new user account.
You log off and then log on as the new user.

In this scenario, the following symptoms occur:

The My Music folder contains a second shortcut that is named Sample Music (2). The Sample Music (2) shortcut points to the Sample Music folder.
The My Pictures folder contains a second shortcut that is named Sample Pictures (2). The Sample Pictures (2) shortcut points to the Sample Pictures folder.

Note These symptoms may occur if you use other MUI languages.

CAUSE

This problem occurs because Windows uses the user-defined MUI language settings to verify whether the shortcuts already exist in the My Music and My Pictures folders. When a user logs on for the first time, Windows creates new shortcuts in the My Music and My Pictures folders. These new shortcuts point to the Sample Music and Sample Pictures folders that are shared by all users. Before Windows creates these new shortcuts, Windows verifies whether these shortcuts already exist in the My Music and My Pictures folders. Windows uses the default user interface language settings to perform the verification. In the previous scenario, Windows uses the user-defined MUI language settings instead of the default user interface settings to perform the verification. Because Windows cannot verify that the first shortcut already exists, Windows creates second shortcuts in the My Music and My Pictures folders.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Windows XP Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
21-Apr-2005  04:13  6.0.2900.2659   8,452,096  Shell32.dll