Outlook Express 6.0 stops responding or unexpectedly quits, and you may receive a "Microsoft Outlook Express has encountered a problem and needs to close" error message (898122)


The information in this article applies to:

  • Microsoft Outlook Express 6.0
  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition

SYMPTOMS

When you start Microsoft Outlook Express 6.0, or when you try to use Outlook Express 6.0 to send and receive your e-mail messages, Outlook Express 6.0 stops responding or unexpectedly quits. If Outlook Express 6.0 unexpectedly quits, you may receive the following error message:
Microsoft Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Msimn.exe         6.0.2800.1106        hungapp      0.0.0.0         00000000

CAUSE

This problem may occur when you experience heavy mail usage in Outlook Express 6.0.

RESOLUTION

This problem is fixed in the Update for Windows XP (KB900930).

For more information about how to obtain the Update for Windows XP (KB900930), click the following article number to view the article in the Microsoft Knowledge Base:

900930 An update that addresses Outlook Express 6.0 issues is available for Windows XP

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:8/4/2005
Keywords:kbemail kberrmsg kbBug kbQFE kbprb KB898122 kbAudEndUser
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