CAUSE
The Stop error occurs when the computer accesses a NULL DeviceObject object in a volume
parameter block. This volume parameter block access is caused by a race condition. This race condition occurs when the computer mounts volumes on removable media devices such as CD or DVD drives.
This Stop error is more likely to occur in the following types of computers:
- On a computer that is stressed
- On a computer that uses multiple processors or hyper-threading
- On a computer that mounts volumes frequently on removable media devices
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed.
Restart requirement
You must restart the computer after you apply this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
06-May-2005 11:45 5.0.2195.7045 1,714,240 Ntkrnlmp.exe
06-May-2005 11:45 5.0.2195.7045 1,713,280 Ntkrnlpa.exe
06-May-2005 11:45 5.0.2195.7045 1,735,488 Ntkrpamp.exe
06-May-2005 11:45 5.0.2195.7045 1,690,432 Ntoskrnl.exe