A large file that you try to copy or to drag to a folder is truncated to 4 gigabytes in the destination folder (898068)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

If you try to copy or to drag a large file to a folder, the file may be truncated to 4 gigabytes (GB) in the destination folder. This symptom occurs if the following conditions are true:
  • You try to copy or to drag a large file to a folder in a Windows Explorer window or a folder on the desktop.
  • The file data is provided in the CFSTR_FILECONTENTS clipboard format through an IStream interface.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Microsoft Windows 2000 Service Pack 4 (SP4) or Microsoft Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows 2000
   Date         Time   Version         Size       File name
   ----------------------------------------------------------
   01-Jun-2005  07:29  5.0.3900.7051   2,359,568  Shell32.dll
Windows XP
   Date         Time   Version         Size       File name
   ----------------------------------------------------------
   01-Jun-2005  02:49  6.0.2900.2688   8,452,096  Shell32.dll
For more information about the CFSTR_FILECONTENTS clipboard format, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/shellcc/platform/shell/programmersguide/shell_basics/shell_basics_programming/transferring/clipboard.asp

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbBug kbfix kbHotfixServer kbQFE kbpubtypekc KB898068 kbAudITPRO kbAudEndUser
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