RPC data may be blocked, and Outlook may not start in Windows Server 2003 with SP1 (897716)


The information in this article applies to:

  • Microsoft Internet Security and Acceleration Server 2004, Standard Edition
  • Microsoft Internet Security and Acceleration Server 2004, Enterprise Edition
  • Microsoft Internet Security and Acceleration Server 2000
  • Microsoft Internet Security and Acceleration Server 2000 SP2

SYMPTOMS

Remote procedure call (RPC) data may be blocked by a computer that is running Microsoft Internet and Acceleration (ISA) Server 2004 or ISA Server 2000. When this problem occurs, some Microsoft Outlook clients may not start or may be unable to connect to the Microsoft Exchange server. When this behavior occurs, the affected clients receive one or more of the following error messages:
Task "Microsoft Exchange Server" reported error (0x80040115): "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."
Cannot start Microsoft Office Outlook
Unable to open the Outlook window.
The set of folders could not be opened.
Unable to open the Outlook window.
Note In Microsoft Small Business Server scenarios, this problem may occur when Outlook is installed on a server that is running Terminal Services in Application Sharing mode.

CAUSE

This problem may occur when the following conditions are true:
  • The Outlook client computer is running Microsoft Windows Server 2003 with Service Pack 1 (SP1) or a 64-bit version of Microsoft Windows XP.
  • The ISA Server computer resides between the client computer and a Microsoft Exchange server.
When you enable the RPC filter in ISA Server, the RPC filter enforces strict compliance with a subset of the RPC protocol that is used by Microsoft Exchange Server MAPI communications. However, the RPC filter in ISA Server is incompatible with the changes to the RPC protocol in Windows Server 2003 SP1 and in 64-bit versions of Windows XP.

RESOLUTION

ISA Server 2004

Service pack information

To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

891024 How to obtain the latest ISA Server 2004 service pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next ISA Server 2004 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:

ISA 2004, Enterprise EditionDownloadDownload the ISA2004EE-KB897716-X86-ENU.msp package now.

Release Date: May 26, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

ISA 2004, Standard EditionDownloadDownload the ISA2004SE-KB897716-X86-ENU.msp package now.

Release Date: May 26, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. PrerequisitesTo apply this hotfix, you must have one of the following versions of ISA Server 2004 installed:
  • ISA Server 2004 Standard Edition with Service Pack 1 (SP1)
  • ISA Server 2004 Enterprise Edition
Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name    Edition
   ------------------------------------------------------------------
   20-Apr-2005  21:28  4.0.2163.263  133,392  Rpcfltr.dll  Standard
   14-May-2005  19:46  4.0.3440.263  129,816  Rpcfltr.dll  Enterprise

ISA Server 2000

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next ISA Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

DownloadDownload the ISA2000-KB897716-X86-ENU.exe package now.

Release Date: May 26, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. PrerequisitesTo apply this hotfix, you must have ISA Server 2000 Service Pack 2 (SP2) installed.Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size    File name
   -----------------------------------------------------
   09-May-2005  16:15  3.0.1200.418  61,944  Rpcfltr.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885957 How to install ISA Server hotfixes and updates

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/12/2006
Keywords:kbISAServ2000preSP2fix kbfix kbbug kbHotfixServer kbmsccsearch kbpubtypekc KB897716 kbAudITPRO
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