Error message in Windows Server 2003 or in Windows XP Professional x64 Edition: "The process Lsass.exe has initiated the shutdown of computer" (897648)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional x64 Edition

SYMPTOMS

On a computer that is running Microsoft Windows Server 2003 or Microsoft Windows XP Professional x64 Edition, you receive the following message: The process Lsass.exe has initiated the shutdown of computer computername After you receive this message, the computer shuts down. Additionally, an event that is similar to the following is logged in the System event log: Event Source: USER32
Event ID: 1074
User: domain\username
Computer: computername
Description: The process Lsass.EXE has initiated the shutdown of computer computername

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Kerberos.dll5.2.3790.314340,99221-Apr-200507:45x86NoneRTMQFE
Ntdsa.dll5.2.3790.3141,532,92821-Apr-200507:45x86NoneRTMQFE
Ntdsatq.dll5.2.3790.31432,76821-Apr-200507:45x86NoneRTMQFE
Kerberos.dll5.2.3790.2426348,16021-Apr-200506:55x86SP1SP1QFE
Ntdsa.dll5.2.3790.24261,642,49621-Apr-200506:55x86SP1SP1QFE
Windows Server 2003 and Windows XP, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Kerberos.dll5.2.3790.2426714,75221-Apr-200509:15x64SP1SP1QFE
Ntdsa.dll5.2.3790.24262,948,09621-Apr-200509:15x64SP1SP1QFE
Wkerberos.dll5.2.3790.2426348,16021-Apr-200509:15x86SP1WOW
Wntdsa.dll5.2.3790.24261,642,49621-Apr-200509:15x86SP1WOW
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Kerberos.dll5.2.3790.314900,09621-Apr-200509:16IA-64NoneRTMQFE
Ntdsa.dll5.2.3790.3144,058,11221-Apr-200509:16IA-64NoneRTMQFE
Ntdsatq.dll5.2.3790.31482,43221-Apr-200509:16IA-64NoneRTMQFE
Wkerberos.dll5.2.3790.314340,99221-Apr-200509:16x86NoneWOW
Kerberos.dll5.2.3790.2426955,90421-Apr-200509:16IA-64SP1SP1QFE
Ntdsa.dll5.2.3790.24264,105,72821-Apr-200509:16IA-64SP1SP1QFE
Wkerberos.dll5.2.3790.2426348,16021-Apr-200509:16x86SP1WOW
Wntdsa.dll5.2.3790.24261,642,49621-Apr-200509:16x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbExpertiseInter kberrmsg KB897648 kbAudITPRO
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