Drop-down lists may be truncated in Microsoft CRM 1.2 (897603)


The information in this article applies to:

  • Microsoft CRM 1.2
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you click drop-down lists in Microsoft CRM 1.2, the drop-down lists may be truncated.

CAUSE

This issue may occur when either of the following conditions is true:
  • The screen resolution is set to a very high resolution, such as 1920 by 1200 pixels.
  • Scaling is enabled in Microsoft Internet Explorer 6.

WORKAROUND

To work around this issue, use the method that is appropriate for your situation.

Method 1: Change the dpi setting

To change the dots per inch (dpi) setting to 96 dpi, follow these steps:
  1. Right-click the desktop, and then click Properties.
  2. Click the Settings tab.
  3. Click Advanced.
  4. Under Display, click Normal size (96 DPI) in the DPI setting box.
  5. Click Apply the new display settings without restarting.
  6. Click OK.

Method 2: Disable scaling

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To disable scaling in Microsoft Internet Explorer 6, follow these steps:
  1. Quit all Microsoft Windows-based programs.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

  4. Right-click UseHR in the right pane, and then click Delete.
  5. Click Yes when you receive the following message: Are you sure you want to delete this value?
  6. On the File menu, click Exit to quit Registry Editor.
  7. Restart the computer.
For more information about scaling in Internet Explorer 6, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/highDPI.asp

Modification Type:MajorLast Reviewed:10/21/2005
Keywords:kbdisplay kbMBSMigrate kbMBSadministration kbprb KB897603 kbAudEndUser
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