You receive an "Another version of this product is installed" error message when you try to help protect or to open an IRM document in an Office 2003 program (897577)
The information in this article applies to:
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Students and Teachers Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Excel 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Word 2003, when used with:
- Microsoft Windows Code Name "Longhorn"
Beta InformationThis article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.
No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.SYMPTOMSWhen you try to help protect a Microsoft Office 2003 document by using Information Rights Management (IRM) or to open an Office 2003 document that is protected with IRM, you receive the following error message: Another version of this product is installed. To configure, or uninstall please use Add\Remove Programs. CAUSEThis problem may occur when you run Office 2003 on a Microsoft Windows Code Name "Longhorn"-based computer.RESOLUTIONThis problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix. Service pack informationThis problem is corrected in Office 2003 Service Pack 2. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 870924 How to obtain the latest service pack for Office 2003 How to obtain the hotfixThis issue is fixed in the Microsoft Office 2003 post-Service Pack 1 Hotfix Package that is dated April 28, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 898058 Description of the Office 2003 post-Service Pack 1 hotfix package: April 28, 2005 This hotfix is a download from the Microsoft Download Center. You must install this hotfix on a Microsoft Windows Code Name "Longhorn"-based computer to help protect an Office 2003 document by using IRM, or to open an Office 2003 document that has been protected with IRM. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.
| Modification Type: | Major | Last Reviewed: | 4/7/2006 |
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| Keywords: | kbQFE KBHotfixServer kbOffice2003SP2fix kbsavefile kbopenfile kbbug kbfix KB897577 kbAudITPRO kbAudEndUser |
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