You may receive a Stop error message after you insert media into a removable disk device in Windows XP, Windows Server 2003, or Windows 2000 (897574)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
Windows SE:165157

SYMPTOMS

You may receive a Stop error message after you insert media into a removable disk device that is connected to a computer that is running one of the following operating systems:
  • Microsoft Windows Server 2003
  • Microsoft Windows XP
  • Microsoft Windows 2000 Professional
The message may also occur if you start the computer when a removable disk device that contains media is connected to the computer.

The Stop error message is similar to one of the following messages:
STOP 0x0000000A (0x00000004, 0x0000001c, 0x00000001, 0x804324ac)
STOP 0x000000D1 (0xffffff20, 0x00000002,0x00000000, 0xbfe5d810)
STOP 0x000000C4 (0x00000013, 0x00000fb6, 0x88efb2c0, 0x00000000)
STOP 0x00000050 (0xff391000, 0x00000001, 0x804d1017, 0x00000000)
Note The parameters for these Stop error messages may vary.

CAUSE

This problem may occur if the removable disk device uses a sector size that is more than the Windows memory page size. The Windows memory page size is 4,096 bytes or 4 kilobytes (KB). When the media is in the removable disk device, Windows reads some of the media as the operating system searches for a boot sector or for file system information. A Stop error message occurs when Windows accesses sector zero. The sector size of sector zero exceeds the memory size that is allocated to read the sector.

Note Most removable devices use a sector size of less than 4,096 bytes.

RESOLUTION

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesWindows 2003 SP1 must be installed before you apply this hotfix.Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Apr-2005  20:12  5.2.3790.2428     589,312  Ntfs.sys
   22-Apr-2005  20:12  5.2.3790.2428   2,452,480  Ntkrnlmp.exe
   22-Apr-2005  22:48  5.2.3790.2428   2,266,624  Ntkrnlpa.exe
   22-Apr-2005  19:43  5.2.3790.2428   2,306,560  Ntkrpamp.exe
   22-Apr-2005  20:12  5.2.3790.2428   2,414,592  Ntoskrnl.exe
   22-Apr-2005  19:44  5.2.3790.2428      67,584  Udfs.sys
   22-Apr-2005  19:49  5.2.3790.2428     208,384  Vds.exe
   22-Apr-2005  22:27  5.2.3790.2428     138,240  Vdsbas.dll
Windows Server 2003, x64-based versions
   Date         Time   Version            Size    File name   Platform
   -------------------------------------------------------------------
   26-Apr-2005  23:21  5.2.3790.2428   1,120,256  Ntfs.sys
   26-Apr-2005  23:21  5.2.3790.2428   4,416,000  Ntkrnlmp.exe     x64
   26-Apr-2005  23:21  5.2.3790.2428   4,443,648  Ntoskrnl.exe     x64
   26-Apr-2005  23:21  5.2.3790.2428     107,520  Udfs.sys
   26-Apr-2005  23:21  5.2.3790.2428     428,544  Vds.exe          x64
   26-Apr-2005  23:21  5.2.3790.2428     284,672  Vdsbas.dll       x64
Windows Server 2003, Itanium-based versions
   Date         Time   Version            Size    File name   Platform
   -------------------------------------------------------------------
   26-Apr-2005  23:20  5.2.3790.2428   1,861,120  Ntfs.sys
   26-Apr-2005  23:20  5.2.3790.2428   6,476,288  Ntkrnlmp.exe   IA-64
   26-Apr-2005  23:20  5.2.3790.2428     249,344  Udfs.sys
   26-Apr-2005  23:20  5.2.3790.2428     761,856  Vds.exe        IA-64
   26-Apr-2005  23:20  5.2.3790.2428     480,768  Vdsbas.dll     IA-64

Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, x86-based versions
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   05-May-2005  01:59  5.1.2600.2670     574,592  Ntfs.sys
   05-May-2005  02:04  5.1.2600.2670   2,135,552  Ntkrnlmp.exe
   05-May-2005  01:40  5.1.2600.2670   2,056,832  Ntkrnlpa.exe
   05-May-2005  01:40  5.1.2600.2670   2,015,232  Ntkrpamp.exe
   05-May-2005  02:06  5.1.2600.2670   2,179,584  Ntoskrnl.exe
   05-May-2005  01:40  5.1.2600.2670      66,176  Udfs.sys
Windows XP Professional x64 Edition
   Date         Time   Version            Size    File name   Platform
   -------------------------------------------------------------------
   26-Apr-2005  23:21  5.2.3790.2428   1,120,256  Ntfs.sys
   26-Apr-2005  23:21  5.2.3790.2428   4,416,000  Ntkrnlmp.exe     x64
   26-Apr-2005  23:21  5.2.3790.2428   4,443,648  Ntoskrnl.exe     x64
   26-Apr-2005  23:21  5.2.3790.2428     107,520  Udfs.sys
   26-Apr-2005  23:21  5.2.3790.2428     428,544  Vds.exe          x64
   26-Apr-2005  23:21  5.2.3790.2428     284,672  Vdsbas.dll       x64

Windows 2000

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version              Size  File name
   -----------------------------------------------------------
   02-Dec-2004  13:07  5.0.2195.7006      89,328  Mup.sys
   10-May-2005  09:20  5.0.2195.7049     513,424  Ntfs.sys 
   06-May-2005  11:45  5.0.2195.7045   1,714,240  Ntkrnlmp.exe
   06-May-2005  11:45  5.0.2195.7045   1,713,280  Ntkrnlpa.exe
   06-May-2005  11:45  5.0.2195.7045   1,735,488  Ntkrpamp.exe
   06-May-2005  11:45  5.0.2195.7045   1,690,432  Ntoskrnl.exe
   15-Feb-2005  09:02  5.0.2195.7032      63,312  Udfs.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kberrmsg KB897574 kbAudEndUser
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