One or more USB devices stop working after you update the driver of a USB device in Windows 2000 with SP4 (897347)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP4
  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Professional SP4

SYMPTOMS

On a computer that is running Microsoft Windows 2000 with Service Pack 4, when you update the driver of a universal serial bus (USB) device, one or more USB devices stop working. These devices may include a keyboard, a mouse, or both.

This problem occurs when you update the driver by using Device Manager or an installer program, such as a chipset installer.

CAUSE

This problem may occur when a race condition exists between a USB 1.1 controller and a USB 2.0 controller.

WORKAROUND

To work around this problem, use one of the following methods:
  • Disconnect and then reconnect the device that has stopped working.
  • Restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:4/14/2005
Keywords:kbtshoot KB897347 kbAudEndUser
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