Known issues that may occur if you install Windows Server 2003 SP1 on Windows Small Business Server 2003 (897342)

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Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Known issues

You may experience one or more of the following issues if you install Windows Server 2003 SP1 on to Windows Small Business Server 2003:

The Remote Access Wizard does not create a Connection Manager configuration package after you install Windows Server 2003 SP1

If you run the Remote Access Wizard after you install Windows Server 2003 SP1, the wizard stops responding (hangs) when the wizard tries to create the Connection Manager Configuration package file. Additionally, you receive the following error message: To resolve this problem, follow these steps:

1. Remove Windows Server 2003 SP1. To do this, follow these steps:
   1. Click Start, point to Control Panel, and then click Add or Remove Programs.
   2. In the Add or Remove Programs dialog box, click Windows Server 2003 Service Pack 1, and then click Remove.
   3. In the Windows Server 2003 Service Pack 1 Removal Wizard, click Next to remove the service pack.
2. Run the Remote Access Wizard again. To do this, follow these steps:
   1. Click Start, and then click Server Management.
   2. In the console tree, click Internet and E-mail.
   3. In the details pane, click Configure Remote Access.
   4. Follow the instructions on the screen to complete the wizard.

Note This problem is corrected in Windows Small Business Server 2003 SP1.

The Change Server IP Address tool fails after you install Windows Server 2003 SP1

The Change Server IP Address tool does not change the IP address of your server after you install Windows Server 2003 SP1 on a computer that is running Windows Small Business Server 2003. To correct this problem, remove Windows Server 2003 SP1, and then run the Change Server IP Address tool again. After you have finished this, run the Configure E-mail and Internet Connection Wizard to make sure that your networking settings are configured correctly.

To resolve this problem, follow these steps:

1. Remove Windows Server 2003 SP1. To do this, follow these steps:
   1. Click Start, point to Control Panel, and then click Add or Remove Programs.
   2. In the Add or Remove Programs dialog box, click Windows Server 2003 Service Pack 1, and then click Remove.
   3. In the Windows Server 2003 Service Pack 1 Removal Wizard, click Next to remove the service pack.
2. Run the Change Server IP Address tool. To do this, follow these steps:
   1. Click Start, and then click Server Management to open Server Management.
   2. In the console tree, click Internet and E-mail.
   3. In the details pane, click Change Server IP Address.
   4. Follow the instructions on the screen to complete the wizard.
3. Run the Configure E-mail and Internet Connection Wizard. To do this, follow these steps:
   1. Click Start, and then click Server Management to open Server Management.
   2. In the console tree, click Internet and E-mail.
   3. In the details pane, click Connect to the Internet.
   4. Follow the instructions on the screen to complete the wizard.

Note This problem is corrected in Windows Small Business Server 2003 SP1.

If you remove Windows Server 2003 SP1 on a computer that is running Windows Small Business Server 2003, the Fax service does not start and the Fax Configuration Wizard does not complete

If you remove Windows Server 2003 SP1 from a computer that is running Windows Small Business Server 2003, the Fax service does not start and the Fax Configuration Wizard does not finish. You receive the following error message: To resolve this problem, use Regedit.exe to modify the registry entry that is causing the problem. To do this, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey in the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Country List

3. Right-click the CountryListVersion entry, and then click Modify.
4. Type 0 the Value data box, and then click OK.
5. Quit Registry Editor, and then restart the computer.
6. After the computer restarts, click Start, and then click Server Management.
7. In Server Management, click the Fax node, and then click Configure Fax Services.
8. Follow the instructions on the screen to complete the wizard.

On a server that has a processor that supports hardware-based data execution prevention, the Small Business Server Add Licensing Wizard may crash

On a server that has a processor that supports hardware-based data execution prevention, the Small Business Server Add Licensing Wizard may crash after the welcome screen is displayed. Additionally, no error message will be displayed to the user. On the server console, you may receive a pop-up warning from Data Execution Prevention (DEP). This warning states that Data Execution Prevention prevented an application from running, and it displays a list of applications. The Small Business Server Add Licensing Wizard is in this list of applications.

To work around this problem, add the Add Licensing Wizard to the list of exceptions for DEP. To view the DEP settings, follow these steps:

1. Click Start, click Control Panel, and then double-click System.
2. Click the Advanced tab.
3. In the Performance section, click Settings. The Performance Options dialog box appears.
4. Click the Data Execution Prevention tab.
5. Click Add to add the Small Business Server Add Licensing Wizard to the list of exceptions.
6. Locate the Activation.exe file. Typically, this file is in the following folder:

   C:\Program files\Windows for Small Business Server\Licensing

7. Click OK to add this file to the list of exceptions.