FIX: The MSDTC proxy becomes unstable and does not enlist in transactions when the MSDTC proxy logs lots of TM_DOWN event notifications in Windows Server 2003 (897253)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

When the Microsoft Distributed Transaction Coordinator (MSDTC) proxy logs lots of TM_DOWN events in the event log, you may experience the following behavior:
  • The MSDTC proxy becomes unstable.
  • The MSDTC proxy does not enlist in transactions.
  • An XACT_E_CONNECTION_DOWN error occurs.

CAUSE

This behavior occurs if one of the following conditions is true:
  • The MSDTC service is restarting.
  • Network packets are dropped or corrupted. Or, the network adaptor is bad, or you use incorrect drivers.

RESOLUTION

Hotfix rollup package information

This problem is fixed in the COM+ hotfix rollup package. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

897667 Availability of Windows Server 2003 Post-Service Pack 1 COM+ Hotfix Rollup Package 6

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows Server 2003 SP1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003 32-bit versions
   Date         Time   Version          Size       File name
   ------------------------------------------------------------
   13-Jun-2005  19:19  2001.12.4720.34    263,680  Catsrv.dll       
   13-Jun-2005  19:19  2001.12.4720.34    587,264  Catsrvut.dll     
   13-Jun-2005  19:19  2001.12.4720.34     98,304  Clbcatex.dll     
   13-Jun-2005  19:19  2001.12.4720.34    493,056  Clbcatq.dll      
   13-Jun-2005  19:19  2001.12.4720.34     58,880  Colbact.dll      
   13-Jun-2005  19:19  2001.12.4720.34    189,440  Comadmin.dll     
   13-Jun-2005  19:19  2001.12.4720.34     86,528  Comrepl.dll      
   13-Jun-2005  19:19  2001.12.4720.34  1,206,784  Comsvcs.dll      
   13-Jun-2005  19:19  2001.12.4720.34    566,272  Comuid.dll       
   13-Jun-2005  19:19  2001.12.4720.34    226,816  Es.dll           
   13-Jun-2005  19:19  2001.12.4720.34    446,464  Msdtcprx.dll     
   13-Jun-2005  19:19  2001.12.4720.34    973,824  Msdtctm.dll      
   13-Jun-2005  19:19  2001.12.4720.34    161,280  Msdtcuiu.dll     
   13-Jun-2005  19:19  2001.12.4720.34     76,288  Mtxclu.dll       
   13-Jun-2005  19:19  2001.12.4720.34     18,944  Mtxdm.dll        
   13-Jun-2005  19:19  2001.12.4720.34    109,056  Mtxoci.dll       
   13-Jun-2005  19:19  5.2.3790.346     1,193,984  Ole32.dll        
   13-Jun-2005  19:19  5.2.3790.346        72,192  Olecli32.dll     
   13-Jun-2005  19:19  5.2.3790.346        36,352  Olecnv32.dll     
   16-Mar-2004  03:17  5.2.3790.141        26,112  Rpcproxy.dll     
   16-Mar-2004  03:17  5.2.3790.141       659,968  Rpcrt4.dll       
   13-Jun-2005  19:20  5.2.3790.346       295,424  Rpcss.dll        
   13-Jun-2005  19:20  2001.12.4720.34     94,720  Txflog.dll
Windows Server 2003, 64-bit version
   Date         Time   Version          Size       File name      Platform
   -----------------------------------------------------------------------
   13-Jun-2005  19:56  2001.12.4720.24    427,008  Catsrv.dll     x64
   13-Jun-2005  19:56  2001.12.4720.24  1,089,536  Catsrvut.dll   x64
   13-Jun-2005  19:56  2001.12.4720.24    175,104  Clbcatex.dll   x64
   13-Jun-2005  19:56  2001.12.4720.24    886,784  Clbcatq.dll    x64
   13-Jun-2005  19:56  2001.12.4720.24    101,376  Colbact.dll    x64
   13-Jun-2005  19:56  2001.12.4720.24    289,280  Comadmin.dll   x64
   13-Jun-2005  19:56  2001.12.4720.24    188,928  Comrepl.dll    x64
   13-Jun-2005  19:56  2001.12.4720.24  2,190,336  Comsvcs.dll    x64
   13-Jun-2005  19:56  2001.12.4720.24  1,478,144  Comuid.dll     x64
   13-Jun-2005  19:56  2001.12.4720.24    365,568  Es.dll         x64
   13-Jun-2005  19:56  2001.12.4720.24    825,344  Msdtcprx.dll   x64
   13-Jun-2005  19:56  2001.12.4720.24  2,073,088  Msdtctm.dll    x64
   13-Jun-2005  19:56  2001.12.4720.24    291,328  Msdtcuiu.dll   x64
   13-Jun-2005  19:56  2001.12.4720.24    144,896  Mtxclu.dll     x64
   13-Jun-2005  19:56  2001.12.4720.24     30,208  Mtxdm.dll      x64
   13-Jun-2005  19:56  2001.12.4720.24    175,104  Mtxoci.dll     x64
   13-Jun-2005  19:56  5.2.3790.2463    2,544,640  Ole32.dll      x64
   13-Jun-2005  19:56  5.2.3790.2463      131,584  Olecli32.dll   x64
   13-Jun-2005  19:56  5.2.3790.2463       56,832  Olecnv32.dll   x64
   13-Jun-2005  19:56  5.2.3790.2463      688,640  Rpcss.dll      x64
   13-Jun-2005  19:56  2001.12.4720.24    179,200  Txflog.dll     x64
   13-Jun-2005  19:56  2001.12.4720.24    279,040  Wcatsrv.dll    x86
   13-Jun-2005  19:56  2001.12.4720.24    622,080  Wcatsrvut.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24    104,960  Wclbcatex.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24    516,096  Wclbcatq.dll   x86
   13-Jun-2005  19:56  2001.12.4720.24     60,928  Wcolbact.dll   x86
   13-Jun-2005  19:56  2001.12.4720.24    197,120  Wcomadmin.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24  1,267,712  Wcomsvcs.dll   x86
   13-Jun-2005  19:56  2001.12.4720.24    596,480  Wcomuid.dll    x86
   13-Jun-2005  19:56  2001.12.4720.24    238,592  Wes.dll        x86
   13-Jun-2005  19:56  2001.12.4720.24    466,944  Wmsdtcprx.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24    165,888  Wmsdtcuiu.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24     78,848  Wmtxclu.dll    x86
   13-Jun-2005  19:56  2001.12.4720.24     20,992  Wmtxdm.dll     x86
   13-Jun-2005  19:56  2001.12.4720.24    111,104  Wmtxoci.dll    x86
   13-Jun-2005  19:56  5.2.3790.2463    1,245,696  Wole32.dll     x86
   13-Jun-2005  19:56  5.2.3790.2463       75,776  Wolecli32.dll   
   13-Jun-2005  19:56  5.2.3790.2463       38,912  Wolecnv32.dll  x86
   13-Jun-2005  19:56  2001.12.4720.24     98,816  Wtxflog.dll    x86
Windows Server 2003 Itanium-based Editions
   Date         Time   Version          Size       File name      Platform
   -----------------------------------------------------------------------
   13-Jun-2005  19:57  2001.12.4720.34    641,536  Catsrv.dll     IA-64
   13-Jun-2005  19:57  2001.12.4720.34  1,568,256  Catsrvut.dll   IA-64
   13-Jun-2005  19:57  2001.12.4720.34    263,680  Clbcatex.dll   IA-64
   13-Jun-2005  19:57  2001.12.4720.34  1,294,848  Clbcatq.dll    IA-64
   13-Jun-2005  19:57  2001.12.4720.34    180,224  Colbact.dll    IA-64
   13-Jun-2005  19:57  2001.12.4720.34    412,160  Comadmin.dll   IA-64
   13-Jun-2005  19:57  2001.12.4720.34    275,456  Comrepl.dll    IA-64
   13-Jun-2005  19:57  2001.12.4720.34  3,142,144  Comsvcs.dll    IA-64
   13-Jun-2005  19:57  2001.12.4720.34  1,873,408  Comuid.dll     IA-64
   13-Jun-2005  19:57  2001.12.4720.34    654,336  Es.dll         IA-64
   13-Jun-2005  19:57  2001.12.4720.34  1,311,232  Msdtcprx.dll   IA-64
   13-Jun-2005  19:57  2001.12.4720.34  3,171,840  Msdtctm.dll    IA-64
   13-Jun-2005  19:57  2001.12.4720.34    463,360  Msdtcuiu.dll   IA-64
   13-Jun-2005  19:57  2001.12.4720.34    203,776  Mtxclu.dll     IA-64
   13-Jun-2005  19:57  2001.12.4720.34     45,568  Mtxdm.dll      IA-64
   13-Jun-2005  19:57  2001.12.4720.34    320,000  Mtxoci.dll     IA-64
   13-Jun-2005  19:57  5.2.3790.346     3,582,976  Ole32.dll      IA-64
   13-Jun-2005  19:57  5.2.3790.346       223,744  Olecli32.dll   IA-64
   13-Jun-2005  19:57  5.2.3790.346        89,088  Olecnv32.dll   IA-64
   13-Jun-2005  19:57  5.2.3790.141        73,216  Rpcproxy.dll   IA-64
   13-Jun-2005  19:57  5.2.3790.141     2,150,400  Rpcrt4.dll     IA-64
   13-Jun-2005  19:57  5.2.3790.346       689,664  Rpcss.dll      IA-64
   13-Jun-2005  19:57  2001.12.4720.34    280,064  Txflog.dll     IA-64
   13-Jun-2005  19:57  2001.12.4720.34    263,680  Wcatsrv.dll    x86
   13-Jun-2005  19:57  2001.12.4720.34    587,264  Wcatsrvut.dll  x86
   13-Jun-2005  19:57  2001.12.4720.34     98,304  Wclbcatex.dll  x86
   13-Jun-2005  19:57  2001.12.4720.34    493,056  Wclbcatq.dll   x86
   13-Jun-2005  19:57  2001.12.4720.34     58,880  Wcolbact.dll   x86
   13-Jun-2005  19:57  2001.12.4720.34    189,440  Wcomadmin.dll  x86
   13-Jun-2005  19:57  2001.12.4720.34  1,206,784  Wcomsvcs.dll   x86
   13-Jun-2005  19:57  2001.12.4720.34    226,816  Wes.dll        x86
   13-Jun-2005  19:57  2001.12.4720.34    446,464  Wmsdtcprx.dll  x86
   13-Jun-2005  19:57  2001.12.4720.34    161,280  Wmsdtcuiu.dll  x86
   13-Jun-2005  19:57  2001.12.4720.34     76,288  Wmtxclu.dll    x86
   13-Jun-2005  19:57  2001.12.4720.34     18,944  Wmtxdm.dll     x86
   13-Jun-2005  19:57  2001.12.4720.34    109,056  Wmtxoci.dll    x86
   13-Jun-2005  19:57  5.2.3790.346     1,193,984  Wole32.dll     x86
   13-Jun-2005  19:57  5.2.3790.346        72,192  Wolecli32.dll  x86
   13-Jun-2005  19:57  5.2.3790.346        36,352  Wolecnv32.dll  x86
   13-Jun-2005  19:57  5.2.3790.141        26,112  Wrpcproxy.dll  x86
   13-Jun-2005  19:57  5.2.3790.141       544,256  Wrpcrt4.dll    x86
   13-Jun-2005  19:57  2001.12.4720.34     94,720  Wtxflog.dll    x86

WORKAROUND

To work around this problem, reinitialize the MSDTC proxy by restarting the MSDTC service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbtshoot kbprb kbBug kbfix kbQFE kbpubtypekc KB897253 kbAudITPRO kbAudDeveloper
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