Microsoft CRM contacts are not synchronized with Outlook when you click Synchronize on the Tools menu in Microsoft CRM Sales for Outlook (897237)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2

SYMPTOMS

When you click Synchronize on the Tools menu in Microsoft Business Solutions CRM 1.2 Sales for Outlook, Microsoft CRM contacts are not synchronized with Microsoft Outlook. The Outlook client does not create Microsoft Outlook contacts that correspond to your CRM contacts. You expect your CRM contacts to be synchronized with Microsoft Outlook.

CAUSE

This problem occurs if you install the software update that is mentioned in the following Microsoft Knowledge Base article:

892949 Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbMBSMigrate kbQFE kbHotfixServer kbpubtypekc KB897237 kbAudDeveloper
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