You receive a "Movie Maker cannot create the DVD because an error occurred" error message if you burn a DVD on your Windows XP Media Center Edition 2005-based computer (896566)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

If you try to burn a DVD by using Microsoft Windows Movie Maker version 2.1 on your Microsoft Windows XP Media Center Edition 2005-based computer, you receive the following error message:
Create a DVD
Movie Maker cannot create the DVD because an error occurred.

CAUSE

This problem occurs if the following conditions are true:
  • You use Fast User Switching to change user accounts before you try to burn the DVD.
  • The account that you switched to does not have sufficient permissions to use the DVD burn engine that is used by Windows Movie Maker. To burn a DVD, the user account must have administrator permissions.

WORKAROUND

To work around this problem, log on to an account that has administrator permissions before you try to burn a DVD.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:4/5/2005
Keywords:kbtshoot kbprb KB896566 kbAudEndUser kbAudOEM
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