Outlook 2000 may unexpectedly quit when you use the IME to enter Japanese text on a computer that is running Windows XP or Windows 2000 (896430)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional 64-Bit Edition (Itanium)
  • Microsoft Windows XP Professional 64-Bit Edition (Itanium) 2003
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional

SYMPTOMS

On a computer that is running Microsoft Windows XP or Microsoft Windows 2000, Microsoft Outlook 2000 may unexpectedly quit when you use the Input Method Editor (IME) to enter Japanese text. For example, you may experience this problem when you enter Japanese text in an e-mail message or in an appointment.

CAUSE

This problem occurs because of a problem in the Rich Edit control DLL (Riched20.dll) in the %windir%\System32 folder. Outlook 2000 uses this DLL to format text in the IME.

RESOLUTION

Hotfix information

Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 1 or Windows XP Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirementYou do not have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions
   Date         Time   Version       Size     File name  Service pack
   ------------------------------------------------------------------
   11-Apr-2005  23:56  5.30.23.1225  424,960  Riched20.dll        SP1 
   11-Apr-2005  23:41  5.30.23.1226  432,128  Riched20.dll        SP2
Windows XP, 64-bit versions
   Date         Time   Version            Size  File name      Platform
   --------------------------------------------------------------------
   11-Apr-2005  23:56  5.30.23.1225  1,443,328  Riched20.dll      IA-64
   11-Apr-2005  23:56  5.30.23.1225    424,960  Wriched20.dll       x86

Windows 2000

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesTo apply this hotfix, you must have Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4 installed.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   15-Apr-2005  05:34  5.30.23.1224  412,944  Riched20.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWin2000preSP5fix kbWinXPpreSP3fix kbfix kbbug KB896430 kbAudITPRO kbAudEndUser
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