A handle is leaked if you restore a mailbox store by using a Volume Shadow Copy Service-based program, but you do not restore the logs in Exchange Server 2003 (895258)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Apr-2005  00:35  6.5.7233.1        311,808  Exwriter.dll

MORE INFORMATION

To find handles that are open, you can use the Handle utility. The Handle utility is a third-party utility. To download the Handle utility, visit the following Sysinternals Web site:

http://www.sysinternals.com/Utilities/Handle.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To find handles that are open, unzip the Handle.zip package, move to the folder of the Handle utility, and then run the following command at a command prompt:

handle -p store.exe |findstr MDBDATA

The results will look similar to the following text:

450: File C:\Program Files\Exchsrvr\MDBDATA
1f84: File C:\Program Files\Exchsrvr\MDBDATA

This text shows that two handles are open. Only one handle should be open after a restore operation.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

822896 Exchange Server 2003 data backup and Volume Shadow Copy services

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.