You may receive a stack overflow error message if you try to open multiple modal dialog boxes in Internet Explorer 6 or in the Mshta.exe HTML program (895194)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

If you try to open multiple modal dialog boxes in either of the following programs, you may receive a stack overflow error message:
  • Microsoft Internet Explorer 6 on a Microsoft Windows Server 2003-based computer
  • The Mshta.exe HTML program

CAUSE

This problem may occur if the number of modal dialog boxes exceeds the amount of memory (the stack file) that is permitted for modal dialog boxes.

This problem may occur more frequently in Mshta.exe because the stack file in Mshta.exe is smaller than the stack file in Internet Explorer 6.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size    File name
   ---------------------------------------------------
   03-Mar-2005  17:48  6.0.3790.281  26,112  Mshta.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Modal dialog boxes are message boxes that must be closed before you can continue working in the program where the modal dialog box appears. Frequently, a modal dialog box displays an error message or an alert.

Note The hotfix that is provided in the "Resolution" section increases the size of the stack file in the Mshta.exe program. However, the hotfix does not increase the size of the stack file in Internet Explorer 6. This problem may continue to occur after you apply this hotfix, but the hotfix reduces the frequency of this problem.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kberrmsg kbBug kbfix kbWinServ2003preSP1fix KB895194 kbAudEndUser kbAudITPRO
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