You experience problems when you try to save a picture in the Digital Image Library or in Picture It! Photo Premium 9 (894512)


The information in this article applies to:

  • Microsoft Digital Image Pro 10
  • Microsoft Digital Image Pro 9
  • Microsoft Digital Image Suite 10
  • Microsoft Digital Image Suite 9
  • Microsoft Picture It! Photo Premium 9

SYMPTOMS

When you try to save a picture in the Microsoft Digital Image Library or in Microsoft Picture It! Photo Premium 9, you may experience one of the following symptoms:
  • Your computer may restart.
  • Your computer may crash, and you receive an error message on a blue screen.
  • You receive any error message.

CAUSE

This issue may occur if you try to save a picture on a Microsoft Windows XP-based computer that has Microsoft Windows XP Service Pack 2 (SP2) installed and the computer is running Norton GoBack 4.0 from Symantec Corporation.

WORKAROUND

To work around this issue, remove Norton GoBack 4.0. This issue does not occur if you use Norton GoBack 3.0. If you require Norton GoBack, install Norton GoBack 3.0.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/4/2005
Keywords:kbtshoot kbprb KB894512 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.