A program that calls the ClusterResourceControl function may run slowly on a Windows Server 2003 cluster-based computer (894394)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

When you try to run a program on a Microsoft Windows Server 2003 cluster-based computer, the program calls the ClusterResourceControl function. The ClusterResourceControl function uses the CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code. In this scenario, the program may run slowly.

CAUSE

This issue occurs if the following conditions are true:
  • The CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code queries a disk on one node.
  • At least one disk is present on a second node.
When there are several disks on several nodes, the program spends lots of time querying between the disks.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Mar-2005  07:53  5.2.3790.286      451,584  Clusres.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1 (SP1).

REFERENCES

For more information about the CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn.microsoft.com/library/en-us/mscs/mscs/clusctl_resource_storage_get_disk_info.asp?frame=true

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbHotfixServer kbQFE kbfix kbbug kbpubtypekc KB894394 kbAudITPRO
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