You receive a "STOP 0x000000D1" error when you try to create a shadow copy of a volume in Windows Server 2003 (894086)



The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

When you try to create a shadow copy of a volume after you extend a volume in Microsoft Windows Server 2003, you may experience any one of the following symptoms:
  • Your computer automatically restarts.
  • After you log on, you receive the following error message:
    Microsoft Windows
    The system has recovered from a serious error.
    A log of this error has been created.
    Please tell Microsoft about this problem.
    We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
    To see what data this error report contains, click here .
    If you click the click here link at the bottom of the message box, you see error signature information that is similar to the following:
    BCCode : 000000D1 BCP1 : 0x61436d4d BCP2 : 0x00000002 BCP3 : 0x00000000 
    BCP4 : 0xf739f0c4 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
  • You receive the following Stop error message on a blue screen:
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x000000D1 (0x0x61436d4d, 0x00000002, 0x00000000, 0xf739f0c4)
    Bug Check Symbolic Name
  • An error message that is similar to the following is logged in the System event log:
    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 000000D1, parameter1 0x61436d4d, parameter2 0x00000002, parameter3 0x00000000, parameter4 0xf739f0c4. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000D1 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

  • The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

    307973 How to configure system failure and recovery options in Windows

  • The four parameters that are inside the parentheses of the technical information for the Stop error vary according to the computer's configuration.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   07-Mar-2005  19:54  5.2.3790.283      273,920  Swprv.dll        
   05-Mar-2005  01:59  5.2.3790.283      141,312  Volsnap.sys
   07-Mar-2005  19:54  5.2.3790.283      544,768  Vssapi.dll       
   05-Mar-2005  01:59  5.2.3790.283      663,552  Vssvc.exe        
   07-Mar-2005  19:54  5.2.3790.283       18,432  Vss_ps.dll       
   05-Mar-2005  01:56  5.2.3790.283       59,392  Ws03res.dll      

Windows Server 2003, Itanium-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   07-Mar-2005  03:53  5.2.3790.283      706,048  Swprv.dll        IA-64
   04-Mar-2005  10:06  5.2.3790.283      418,816  Volsnap.sys
   07-Mar-2005  03:53  5.2.3790.283    1,351,168  Vssapi.dll       IA-64
   04-Mar-2005  10:07  5.2.3790.283    1,793,536  Vssvc.exe        IA-64
   07-Mar-2005  03:53  5.2.3790.283       28,160  Vss_ps.dll       IA-64
   04-Mar-2005  09:50  5.2.3790.283       58,880  Ws03res.dll      IA-64
   07-Mar-2005  03:54  5.2.3790.283      544,768  Wvssapi.dll      x86
   07-Mar-2005  03:54  5.2.3790.283       18,432  Wvss_ps.dll      x86
   04-Mar-2005  09:56  5.2.3790.283       59,392  Wws03res.dll     x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.

Modification Type:MajorLast Reviewed:9/20/2006
Keywords:kbOCAbucket kberrmsg kbbluescreen kbBug kbfix kbWinServ2003preSP1fix kbHotfixServer kbQFE kbpubtypekc KB894086 kbAudITPRO