FIX: Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application in Content Management Server 2002 (894085)

SYMPTOMS

In Microsoft Content Management Server (MCMS) 2002, Web sites may appear to slow down and to stop processing requests when you configure an additional entry point in the Server Configuration Application (SCA). This problem occurs when you have lots of Microsoft Internet Information Service (IIS) Web sites that are configured as MCMS entry points. Typically, the performance problem occurs when there are more than 60 entry points.

Additionally, you may also receive a "Page cannot be displayed" error message in the SCA.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Content Management Server 2002 Service Pack 1a (SP1a) is required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size       File name
   -------------------------------------------------------------
   23-Mar-2005  09:55  5.0.4540.0  1,200,336  Aeserverobject.dll