Your Microsoft Wireless pointing device may not respond when you try to start a computer in Safe Mode (894039)


The information in this article applies to:

  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Optical Desktop for Bluetooth

SYMPTOMS

When you try to start a computer in Safe Mode, your Microsoft Wireless pointing device may not respond.

Note To start a computer in Safe Mode, press the F8 key at the Microsoft Windows XP Start menu screen, and then select one of the Safe Mode options.

CAUSE

This behavior typically occurs because a Windows XP-based computer's BIOS does not support earlier Bluetooth devices. This behavior occurs when the Windows XP operating system cannot start the Bluetooth device drivers in Safe Mode.

WORKAROUND

To work around this behavior, connect a USB or a PS/2 mouse or keyboard to the Windows XP-based computer before you start the computer in Safe Mode.

STATUS

This behavior is by design.

MORE INFORMATION

This behavior affects the Wireless IntelliMouse Explorer for Bluetooth and the Wireless Optical Desktop for Bluetooth.

However, more recent Bluetooth devices, such as the Microsoft Optical Desktop Elite for Bluetooth and the Microsoft IntelliMouse Explorer for Bluetooth may function correctly in Windows XP Safe Mode.
Modification Type:MajorLast Reviewed:9/26/2006
Keywords:kbtshoot kbprb KB894039 kbAudEndUser kbAudITPRO
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