How to troubleshoot problems that occur when you try to archive digital photos or burn a VCD from a Photo Story slide show in Digital Image Suite 9 (894031)


The information in this article applies to:

  • Microsoft Digital Image Suite 9

SUMMARY

This article describes how to troubleshoot problems that you may experience when you try to archive digital photos or burn a Video CD (VCD) from a Photo Story slide show in Microsoft Digital Image Suite 9.

SYMPTOMS

When you try to archive digital photos or burn a VCD from a Photo Story slide show in Digital Image Suite 9, you may experience one or more of the following symptoms:
  • Symptom 1: The VCD burns quickly and you receive a message that states that the burn was completed successfully. However, the VCD is blank and no files are actually burned.
  • Symptom 2: You receive a "Windows Protection Error" error message on your Microsoft Windows 95-based computer or on your Microsoft Windows 98-based computer when your computer is enumerating devices. Additionally, your computer crashes.
  • Symptom 3: When you try to burn files after you receive a message from the CD or DVD burning device that states that the device cannot burn, the CD or DVD burning device is not recognized as a valid burning device. When you locate the CD or DVD burner drive, you receive an error message that is similar to the following:
    Unable to write to this location. Access denied.
  • Symptom 4: You receive an error message that is similar to the following:
    Digital Image Library could not detect writable media in the drive you selected. Make sure the removable media is blank and is properly inserted into the selected drive, and then click Retry.
  • Symptom 5: The VCD burn does not succeed.
  • Symptom 6: You receive an error message that is similar to the following:
    An error has occurred while burning your files to archive media. Digital Image Library is unable to finish the burn process. See help for troubleshooting.
    If you view the archive log, the Sonic Error 16006: "No Free Blocks" is displayed.
  • Symptom 7: The VCD burning is completed successfully. However, only some of the selected photos are copied.

CAUSE

These issues occur for the following reasons:
  • Cause 1: This problem occurs if a user lacks administrative credentials or if a user account is corrupted.
  • Cause 2: This problem occurs if no CD is inserted in the drive that is being enumerated.
  • Cause 3: This problem occurs because the CD-R device is confused if a burn session is ended without the correct release of the device.
  • Cause 4: This problem occurs if the removable media is not truly blank. For example, the Nero program does not remove all the contents of a DVD+RW disk by using the Quick-erase rewritable disc option or the Full-erase rewritable disc option.
  • Cause 5: This problem occurs because your computer has to be restarted.
  • Cause 6: This problem occurs if there are too many temporary files or if the hard disk is almost out of disk space. The Sonic software copies all the photos that you want to archive to the Temp folder before it burns them to the CD. The Sonic software is not compatible with several CD burning devices, such as Samsung CD-RW/DVD SM-308B, Panasonic KXL-RW40AN, NEC ND-1100A, Sony DW-U14A and other burning devices.
  • Cause 7: This problem occurs because the Sonic software does not archive a photo that contains an ampersand (&) character in its file name.

RESOLUTION

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. To resolve this issue, use one of the following methods, depending on your situation.
  • Method 1: To resolve this problem, grant the user administrative rights or create a new user account that has administrative rights.

    To grant the user administrative rights, follow these steps:
    1. Click Start, click Run, type control admintools, and then click OK.
    2. Double-click Computer Management, expand System Tools in the left pane, and then expand Local Users and Groups.
    3. Click Users, and then double-click the user name in the right pane.
    4. Click the Member Of tab, and then click Add.
    5. Click Advanced, and then click Find Now.
    6. In the list, click Administrators, and then click OK two times.
    To create a new user account that has administrative rights, follow these steps:
    1. Click Start, click Run, type nusrmgr.cpl, and then click OK.
    2. Under Pick a task, click Create a new account.
    3. In the Type a name for the new account box, type the name for the account, and then click Next.
    4. Click Computer administrator, and then click Create Account.
  • Method 2: To resolve this problem, insert any CD into the CD drive before the drive enumeration. You can even use a recorded CD.
  • Method 3: To resolve this problem, turn off the power to the CD or to the DVD drive, and then power it back on. To do this, turn off your computer before you restart your computer.
  • Method 4: To resolve this problem, use one of the following methods:
    • Use an Erase command to erase the removable media by using a different program.
    • Use a new blank recordable CD.
  • Method 5: To resolve this problem, restart your computer.
  • Method 6: To resolve this problem, use a different burning device or archive digital photos to the hard disk. Then use third-party burning software to burn the files to a CD.

    Use the Disk Cleanup tool to remove temporary files and any nonessential programs or files to free hard disk space. For additional information about the Disk Cleanup tool in Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

    310312 Description of the Disk Cleanup tool in Windows XP

  • Method 7: To resolve this problem, search for and remove any ampersand (&) characters from the photo file names, and then try to archive the photo files.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/10/2005
Keywords:kbtshoot KB894031 kbAudEndUser
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