WORKAROUND
To work around this behavior, unplug the USB mouse from the USB hub, and then plug the mouse into the hub again. If the mouse is still not detected, restart your Windows XP-based computer.
If the USB mouse is still not detected and if you do not require the USB hub to connect other USB devices, plug the USB mouse directly into the computer.
If the USB mouse is still not detected, verify that the USB hub driver is installed and running correctly. To do this, follow these steps:
- Click Start, click Run, type Devmgmt.msc, and then click OK.
- In Device Manager, expand Universal Serial Bus controllers. If the USB hub driver is not working correctly, a yellow circle that contains an exclamation mark appears on the device name.
- Right-click USB Root Hub, and then click Properties.
- On the General tab, verify that a "This device is working properly" message exists in the Device status area.
Note Some earlier motherboard versions do not support USB 2.0. An update that adds support for USB 2.0 may be available for your motherboard BIOS. Contact the manufacturer of your motherboard for more information about BIOS updates.
For information about how to contact your motherboard manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.