You receive a "Name or Password is incorrect..." error message when you try to log on to Age of Mythology online (893680)

SYMPTOMS

When you try to log on to Microsoft Age of Mythology online, you cannot log on. Additionally, you receive the following error message:

Name or Password is incorrect. Passwords are case sensitive. Make sure your caps lock is not on and try again.

CAUSE

This issue may occur if one of the following conditions is true:

You typed an incorrect Microsoft Passport Network account.
You typed an incorrect password.
You typed a password that contains a plus (+) sign.

RESOLUTION

If you forgot or lost your password, you cannot retrieve your password for the account that you have created on Ensemble Studios Online. You must create new user account.

Create a new account

Start Age of Mythology.
Click Multiplayer, and then click Online.
Click New Account, and then follow the directions that appear on the screen.

Note You can create as many user names as you want to online by using a single CD key. You must wait about five minutes after you log off your old user name before you log on by using your new user name. This gives the system time to clear your user name association with your CD key. Only one user name that is associated with a CD key can be logged on at the same time.