When you try to print a document where you have attached an envelope in Microsoft Office Word 2003, the document does not print correctly (893673)


The information in this article applies to:

  • Microsoft Office Word 2003

SYMPTOMS

When you try to print a document where you have attached an envelope in Microsoft Office Word 2003, the document does not print correctly. You may experience any one of the following symptoms:
  • The page that contains the envelope prints successfully. However, the page that contains the letter does not print at all, or it prints a blank page.
  • The page that contains the envelope prints successfully. However, the page that contains the letter prints only on the left side of the paper.

CAUSE

This issue may be caused by the printer driver that is installed on your computer.

RESOLUTION

To correct this issue, contact your printer manufacturer for an updated printer driver.

For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

WORKAROUND

To work around this issue, use one of the following methods. Then, print your document.

Method 1: Change the "Scale to paper size" option

To change the Scale to paper size option when you print your letter, follow these steps:
  1. Open the document that you want to print.
  2. Move the insertion point to the page that contains your letter.
  3. On the File menu, click Print.
  4. Under Zoom, click Letter in the Scale to paper size box.
  5. Under Page Range, click Current Page, and then click OK.

Method 2: Remove the envelope

To remove the envelope from your document before you print the letter, follow these steps:
  1. Open the document.
  2. On the Tools menu, click Options.
  3. On the View tab, click to select the All check box. Then, click OK.
  4. Use one of the following procedures:
    • If the page that contains the envelope is at the end of your document, follow these steps:
      1. Move the insertion point to the start of the page that contains your envelope. Make sure that you position the insertion point where Section Break (Next Page) starts.
      2. Press CTRL+SHIFT+END to select the contents of the page that contains the envelope, and then press DELETE.
    • If the page that contains the envelope is at the start of your document, follow these steps:
      1. Move the insertion point to the top of the page that contains your envelope. Make sure that you position the insertion point where Section Break (Next Page) starts.
      2. Press CTRL+SHIFT+HOME to select the contents of the page that contains the envelope, and then press DELETE.
  5. Print your letter.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprint kbenv kbtshoot kbprb KB893673 kbAudEndUser
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