FIX: The print session status may remain "IN-SESSION" after the print job has completed when you use the SnaPrint service in Host Integration Server (893477)


The information in this article applies to:

  • Microsoft Host Integration Server 2004
  • Microsoft Host Integration Server 2000

SYMPTOMS

When you use the SnaPrint service in Microsoft Host Integration Server, the print session status may remain "IN-SESSION" after the print job has completed. This problem may occur when you enable Job Monitoring. Additionally, the SnaPrint service does not send the host a response that the print job was successful.

CAUSE

This problem occurs when Host Integration Server receives a null pointer from the FindNextPrinterChangeNotification function. Although this behavior is valid, the Host Integration Server code does not expect a null pointer in this scenario. Therefore, the SnaPrint service stops functioning correctly.

RESOLUTION

Host Integration Server 2004

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2004 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Msg5250.dll 6.0.1939.0 29,184 23-Feb-2005 17:20
Pdfcomp.exe 6.0.1939.0 39,424 23-Feb-2005 17:20
Ppd3270.dll 6.0.1939.0 184,320 23-Feb-2005 17:20
Ppd5250.dll 6.0.1939.0 93,184 23-Feb-2005 17:21
Snacfg.dll 6.0.1939.0 167,936 23-Feb-2005 17:20
Snaprint.exe 6.0.1939.0 61,440 23-Feb-2005 17:20
Snaxlt.dll 6.0.1939.0 12,288 23-Feb-2005 17:20
Winvprt.dll 6.0.1939.0 195,072 23-Feb-2005 17:20
Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.

Host Integration Server 2000

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Host Integration Server 2000 Service Pack 1
File nameFile versionFile sizeDateTime
Msg5250.dll 5.0.0.1027 20,752 23-Feb-2005 17:27
Ppd3270.dll 5.0.0.1027 250,128 23-Feb-2005 17:27
Ppd5250.dll 5.0.0.1027 139,536 23-Feb-2005 17:27
Prmngext.dll 5.0.0.1027 49,424 23-Feb-2005 17:27
Snacfg.dll 5.0.0.1027 209,168 23-Feb-2005 17:26
Snaxlt.dll 5.0.0.1027 24,848 23-Feb-2005 17:27
Winvprt.dll 5.0.0.1027 282,896 23-Feb-2005 17:27
Pdfcomp.exe 5.0.0.1027 57,616 23-Feb-2005 17:27
Snaprint.exe 5.0.0.1027 94,480 23-Feb-2005 17:27
Host Integration Server 2000 Service Pack 2
File nameFile versionFile sizeDateTime
Ppd3270.dll 5.0.0.2061 250,128 22-Apr-2005 01:23
Winvprt.dll 5.0.0.2061 282,896 22-Apr-2005 01:23
Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbfix kbbug kbQFE kbhis2000fix kbHIS2004 kbhotfixserver kbpubtypekc KB893477 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.