SYMPTOMS
Consider the following scenario:
- You use a smart card for user authentication on a computer that is running either Microsoft Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2).
- You insert the smart card in to the reader and type the PIN to initiate the log on process.
- You remove the smart card before the log on process is completed.
- You insert the smart card again.
In this scenario, a stack corruption occurs, and the computer stops responding (hangs). Additionally, you receive the following error message:
STOP: 0xc000021a {Fatal System Error}
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix requires Windows XP SP1 or Windows XP SP2.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP1, x86-based versions
Date Time Version Size File name
--------------------------------------------------------------
28-May-2005 02:28 5.1.2600.1695 971,776 Msgina.dll
27-May-2005 23:55 5.1.2600.1695 594,432 Xpsp2res.dll
27-May-2005 23:56 5.1.2600.1695 7,168 Xpsp3res.dll
Windows XP SP2, x86-based versions
Date Time Version Size File name
--------------------------------------------------------------
28-May-2005 02:37 5.1.2600.2687 996,864 Msgina.dll
27-May-2005 23:36 5.1.2600.2687 17,920 Xpsp3res.dll
Windows XP SP1, Itanium-based versions
Date Time Version Size File name Platform
-------------------------------------------------------------------------
27-May-2005 13:55 5.1.2600.1695 1,274,880 Msgina.dll IA-64
27-May-2005 11:51 5.1.2600.1695 593,920 Xpsp2res.dll IA-64
27-May-2005 11:52 5.1.2600.1695 6,656 Xpsp3res.dll IA-64
27-May-2005 13:59 5.1.2600.1695 971,776 Wmsgina.dll x86
27-May-2005 11:25 5.1.2600.1695 594,432 Wxpsp2res.dll x86
27-May-2005 11:26 5.1.2600.1695 7,168 Wxpsp3res.dll x86