When you try to generate an offline Address Book in Exchange Server 2003, you are not successful, and event IDs 9126 and 9328 are logged (893353)

SYMPTOMS

When you try to generate an offline Address Book for a large offline address list in Microsoft Exchange Server 2003, you are not successful. Additionally, event IDs 9126 and 9328 are logged in the application event log, as follows:

Event ID 9126

Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9126
Date: date
Time: time
User: N/A
Computer: computername
Description: OALGen encountered error 80070008 while calculating the offline address list for address list '\Global Address List'. This offline address list will not be available for client download.

Event ID 9328

Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9328
Date: date
Time: time
User: N/A
Computer: computername
Description: OALGen encountered file error 80070008 (internal ID 50101d6) while generating the offline address list for address list '\Global Address List'. Make sure there is enough disk space available.

CAUSE

This problem occurs if you try to generate an offline Address Book from an address list that contains many addresses. You might experience this problem if your Details.oab file attachment is 900 megabytes (MB) or larger. All offline Address Book file attachment sizes are compressed sizes. This problem occurs during the rebuild process when Exchange tries to uncompress the Details.oab file attachment into memory. In this scenario, the uncompressed offline Address Book file attachment is too big to fit in memory.

In Exchange 2003, the Mad.exe process does not currently support the /3GB switch in the Boot.ini file. Therefore, the Mad.exe process can only use a 2-gigabyte (GB) address space. If you have an uncompressed offline Address Book details file that is 1 GB or larger, Exchange 2003 cannot map this file. Therefore, the OABGEN component in Exchange 2003 cannot successfully generate the offline Address Book.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, you must have Microsoft Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   17-Feb-2005  00:51  6.5.7232.83        58,880  Oabgen.dll