The Favorite Folders pane may display incorrect information about unread e-mail messages that are in Outlook public folders in an Exchange 2000 Server or Exchange Server 2003 environment (893245)


The information in this article applies to:

  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Content Maintenance:33887Content Maintenance:33807ExchangeLegacy:255125ExchangeLegacy:254606ExchangeLegacy:253706

SYMPTOMS

You may experience the following symptoms in the Favorites Folder pane in Microsoft Outlook:
  • The Favorite Folders pane may display incorrect information about unread e-mail messages that are in public folders.
  • The unread e-mail message count does not appear adjacent to the public folder in the Favorite Folders pane.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Microsoft Exchange 2000 Server Service Pack 3 and the following update rollup installed to apply this hotfix:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup


For more information about Exchange 2000 Server Service Pack 3, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Exchange System Attendant and other dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information



   Date         Time   Version      Size       File name
   ------------------------------------------------------
    
   25-Mar-2005  13:19  6.0.6617.58  2,342,912  Mdbmsg.dll       
   25-Mar-2005  14:12  6.0.6617.58  4,706,304  Store.exe

MORE INFORMATION

Exchange 2000 Server retains read and unread properties for e-mail messages that are located in public folders on a per-user basis. This feature enables individual users to view their unread e-mail message count for each mail folder that is in their Outlook client. The unread e-mail message count appears in parentheses adjacent to each public folder. However, the unread e-mail message count does not appear as expected for public folders that are added to the Favorite Folders pane of a user.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbExchange2000preSP4fix kbbug KB893245 kbAudITPRO
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