SYMPTOMS
Consider the following scenario. You enable the "Interactive logon: Require smart card" security setting on your Microsoft Windows XP-based computer so that users have to use a smart card to log on to the local computer. To do this, you follow the steps that are described in the following article in the Microsoft Knowledge Base:
834875 Update for the "Interactive logon: Require smart card" security setting in Windows XP
After you enable the security setting, users cannot log on to your computer by using Remote Assistance. When a user on a remote computer tries to log on to your computer by using Remote Assistance, the user receives the following message: Unable to log you on because it is required that you use a smart card to log on, please contact your administrator
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit versions
Date Time Version Size File name SP level
------------------------------------------------------------------
28-Jan-2005 21:02 5.1.2600.2604 996,864 Msgina.dll SP2
18-Dec-2004 22:07 5.1.2600.2586 2,048 Xpsp3res.dll SP2
28-Jan-2005 21:09 5.1.2600.1621 976,896 Msgina.dll SP1
01-Dec-2004 14:46 5.1.2600.1612 594,432 Xpsp2res.dll SP1
Windows XP, 64-bit versions
Date Time Version Size File name Platform
----------------------------------------------------------------------
28-Jan-2005 17:49 5.1.2600.1621 1,274,368 Msgina.dll IA-64
01-Dec-2004 15:23 5.1.2600.1612 593,920 Xpsp2res.dll IA-64
28-Jan-2005 17:55 5.1.2600.1621 976,896 Wmsgina.dll x86
01-Dec-2004 14:46 5.1.2600.1612 594,432 Wxpsp2res.dll x86