Printing performance problems on Windows XP Service Pack 2 and Windows Server 2003 (893225)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition Service Pack 2 (SP2)

SYMPTOMS

When you open a document in a program, and then you click Print on the File menu of the program to print the document, you experience one or more of the following symptoms:
  • You experience a long delay before the print dialog box appears. The delay may be longer if you use a third-party printing client such as the Novell iPrint client.
  • You experience a long delay before the document starts to print.
These symptoms occur if the following conditions are true:
  • The computer is running Microsoft Windows XP with Service Pack 2 (SP2) or Microsoft Windows Server 2003.
  • A default network printer is installed, and the URL of the printer has more than 31 characters.
  • You are printing to a printer that uses the Microsoft Internet Print Provider (IPP).

RESOLUTION

Microsoft Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 installed. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatformSP requirement
Comdlg32.dll6.0.2900.2697276,99214-Jun-200503:15x86SP2
Spoolss.dll5.1.2600.269774,75214-Jun-200503:15x86SP2

Microsoft Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required. Restart requirementYou must restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions with no service packs installed
File nameFile versionFile sizeDateTimePlatform
Comdlg32.dll6.0.3790.428267,26420Oct200501:48x86
Spoolss.dll5.2.3790.42881,92020Oct200501:48x86
Windows Server 2003, 32-bit versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirement
Comdlg32.dll6.0.3790.2552281,60020Oct200502:01x86SP1
Spoolss.dll5.2.3790.255287,55220Oct200502:01x86SP1
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Comdlg32.dll6.0.3790.2552457,72819Oct200511:26x64SP1Not Applicable
Spoolss.dll5.2.3790.2552167,93619Oct200511:26x64SP1Not Applicable
Wcomdlg32.dll6.0.3790.2552281,60019Oct200511:26x86SP1WOW
Windows Server 2003, Itanium-based versions with no service packs installed
File nameFile versionFile sizeDateTimePlatformService branch
Comdlg32.dll6.0.3790.428723,96819Oct200511:26IA64Not Applicable
Spoolss.dll5.2.3790.428235,00819Oct200511:26IA64Not Applicable
Wcomdlg32.dll6.0.3790.428267,26419Oct200511:26x86WOW
Windows Server 2003, Itanium-based versions with Service Pack 1
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Comdlg32.dll6.0.3790.2552764,41619Oct200511:26IA64SP1Not Applicable
Spoolss.dll5.2.3790.2552254,46419Oct200511:26IA64SP1Not Applicable
Wcomdlg32.dll6.0.3790.2552281,60019Oct200511:26x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbprint kbClient kbnetwork kbPerformance kbfix KB893225 kbAudEndUser
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