The Winlogon.exe system process quits without unloading the user profile when the screen saver starts on a Windows 2000 Terminal Server at the same time that you log off from a Terminal Services session (893104)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   17-Jun-2004  23:05  5.0.2195.6945     231,184  Gdi32.dll        
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6898      37,136  Mf3216.dll       
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   07-Feb-2005  05:35  5.0.2195.7026   6,301,696  Sp3res.dll       
   29-Dec-2004  09:14  5.0.2195.7017     380,688  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   24-Dec-2004  17:23  5.0.2195.7013   1,633,616  Win32k.sys
   15-Feb-2005  07:06  5.0.2195.7031     184,592  Winlogon.exe     
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll       
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   24-Dec-2004  17:23  5.0.2195.7013   1,633,616  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates