Description of the Office XP post-Service Pack 3 hotfix package: January 24, 2005 (892554)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Publisher 2002
  • Microsoft Access 2002
  • Microsoft Office XP Professional
  • Microsoft Office XP Developer
  • Microsoft Office XP Standard
  • Microsoft Office XP Small Business
  • Microsoft Office XP Students and Teachers

SUMMARY

Microsoft has released the January 24, 2005 post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following items about the hotfix package:

  • The issue that the hotfix package fixes
  • The prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the Microsoft Office XP issue that is fixed in the Office XP post-Service Pack 3 hotfix package that is dated January 24, 2005.

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Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you try to insert an image from a scanner or a camera into a document in a Microsoft Office XP program, the image may not be inserted into the document. Additionally, the Office program may crash, and you may receive the following error message:
    Office_Program has encountered an error and needs to close. We are sorry for the inconvenience.
    This issue may occur when you try to insert a color .tif image by using the Xerox WIA scanner and camera driver.
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MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed. For additional information about Office XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:

    832671 Description of Microsoft Office XP Service Pack 3

  • The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office XP Service Pack 2 (SP2). However, we have tested this hotfix more extensively on a computer that is running Office XP SP3 than we have on a computer that is running Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or to modify any registry keys to use any hotfixes that this package contains.

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Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version           Size    File name
   --------------------------------------------------------------------------------------
   22-Jan-2005  10:32                 11,014,144  Sharedff.msp (full-file/administrative)
   22-Jan-2005  08:26                  4,362,752  Sharedop.msp (optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table: 
   Date          Time    Version            Size     File name
   -----------------------------------------------------------
   10-Sep-2004   21:11   10.0.6731.0       105,152   Ietag.dll 
   14-Jan-2005   02:21   10.0.6747.0     9,796,288   Mso.dll
Note For additional information about how to install this hotfix, see the Readme.txt file that is included in the package.back to the top

REFERENCES

For additional information about the terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/26/2006
Keywords:kbQFE KBHotfixServer kbOfficeXPpostSP3fix kbfix kbHotfixRollup KB892554 kbAudEndUser
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