Backfill requests for some public folders are never completed on the Exchange 2000 Server or Exchange Server 2003 computer (892485)

CAUSE

This problem occurs if the local Exchange computer replica list for a public folder is out of sync with the information in the remote server rows in the replication state table.

In Exchange, each public folder store maintains a replication state table to track the status of every replica in the store. The replication state table contains a list of replicating servers for each folder in the public folder store. Each row in the table contains the GUID and the replication ID (ReplID) for the server. The local Exchange computer also maintains a replica list that lists the replicating servers that are known to the local server for each public folder.

The replica list on the local server becomes out of sync with the remote server rows in the replication state table in either of the following scenarios:

A non-existent remote server is referenced in the replica list.
An existing remote server is not represented in the replica list.

In either of these scenarios, the server continues to generate backfill requests that will never be completed.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this software update requires both the following packages:

Microsoft Exchange 2000 Server Service Pack 3 (SP3)

For more information about how to obtain the latest Exchange 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
The August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following Exchange 2000 services are automatically stopped and then restarted during the hotfix installation:

The Microsoft Exchange POP3 service
The Microsoft Exchange Event service
The Microsoft Exchange IMAP4 service
The Microsoft Exchange Information Store service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Feb-2005  10:52  6.0.6617.43       299,008  Isinteg.exe      
   03-Feb-2005  10:58  6.0.6617.43     2,338,816  Mdbmsg.dll       
   03-Feb-2005  11:54  6.0.6617.43     4,710,400  Store.exe

MORE INFORMATION

After you install this hotfix, you must run the updated isinteg command to clean up any replica lists that are out of sync and to remove any unreferenced remote server rows from the replication state table. To do this, follow these steps:

Take the public folder store that is generating the backfill requests offline:
1. Start Exchange System Manager. To do this, click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
2. If the Display administrative groups option is turned on, expand Administrative Groups, and then expand your_administrative_group_name.
3. Expand Servers, expand your_server_name, and then expand your_storage_group_name.
  
  Note The your_storage_group_name placeholder represents the storage group that contains the public folder store that you want to take offline.
4. Right-click Public Folder Store, and then click Dismount Store.
5. Click Yes when you are prompted to continue.
Click Start, click Run, type cmd, and then click OK.
At the command prompt, move to the following folder:
Drive:\Program Files\Exchsrvr\Bin
Note The Drive placeholder represents the drive on which you installed the Exchange 2000 program files.
Type the following command, and then press ENTER:
isinteg -s server_name -test replstate
Note The server_name placeholder represents the name of the Exchange 2000 computer.
Type the number of the public folder store database that you took offline in step 1, and then press ENTER.
Type y to continue, and then press ENTER.
In the Isinteg log file, verify that you receive one or more instances of the following error message:
Replication state table has a row with no corresponding entry in the replica list.
Note By default, the Isinteg log file for the public folder store is named Isinteg.pub. Isinteg.pub is located in the Mdbdata folder. You can view the file contents by using a program such as Notepad.
Type the following command, and then press ENTER:
isinteg -s server_name -test replstate -fix
Type the number of the public folder store database that you took offline in step 1, and then press ENTER.
Type y to continue, and then press ENTER.
In the Isinteg log file, verify that the number of errors that are reported equals the number of fixes that are reported.

For more information about the Isinteg utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:

182081 Description of the Isinteg utility

301460 Exchange command-line parameters for the Isinteg.exe tool

For more information about how to troubleshoot public folder replication problems, click the following article number to view the article in the Microsoft Knowledge Base:

842273 How to troubleshoot public folder replication problems in Exchange 2000 Server and in Exchange Server 2003

For more information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages