FIX: You receive an error message and the operation fails when you try to import an XML file in Commerce Server 2002 Feature Pack 1 (892479)

SYMPTOMS

In Microsoft Commerce Server 2002 Feature Pack 1 (FP1), when you try to import an XML file, the import operation fails and you receive an error message that is similar to the following:

Event Type: Error
Event Source: Commerce Server 2002
Event Category: None Event ID: 4101
Description: Commerce Server: The Product 'ProductName' already exists in the Catalog 'CatalogName'. Products in a catalog should be unique.

Note The import file was previously generated by exporting a catalog to an XML-based file. The products export as duplicate when they are associated with more than one category in the catalog. For example, a product that is assigned to three categories will contain three instances of the product in the generated XML file.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, you must stop Microsoft Internet Information Services (IIS) before you install this hotfix. To stop the IIS services, use the following command:

IISReset /stop

After you are finished installing the hotfix, you can restart IIS by using the following command:

IISReset /start

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

  Date         Time  Version      Size     File name
  ----------------------------------------------------------
  09-Aug-2004  23:19                3,211  883504.sql
  18-Jan-2005  22:09  4.6.5236.0  959,968  Catalog.dll
  09-Nov-2004  00:43              830,023  Catalogcreate.sql

MORE INFORMATION

You must also update the stored procedures that are in the catalog databases for exising Commerce Server sites. For guidelines about upgrading catalog databases, follow these steps:

Make sure that you back up the existing stored procedures that are in the catalog database before you install this hotfix.
Run the hotfix installer. This will replace the Catalogcreate.sql script and will make sure that future unpackaged sites will receive the stored procedure update.
To change the stored procedure that is in the existing site, run SQL Query Analyzer.
In SQL Query Analyzer, choose the Commerce Server database that contains the catalog by running the following command:
```
use DatabaseName
```
In SQL Query Analyzer, click Open on the File menu.
Locate the 883504.sql file that is included in the hotfix package, and then click OK.
On the Query menu, click Execute.

Note This will update the stored procedure in the site.
Repeat steps 3 - 7 for every Commerce Server site where you experience the symptoms that are described in the "Symptoms" section.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates